IT Network Support Specialist
Coastal Carolina University
Location
Conway, SC | United States
Job description
Posting Summary
Classification Title IT Technician III Classification Code AM72 Pay Band 6 Internal Title IT Network Support Specialist Department Information Technology Services Position Type PCLS - Slotted Classified Full or Part Time Full-Time Basis 12 mo. Hours per week 37.5 hours per week Normal Work Schedule M-Th 8-5, F 8-12:30 Does this position require driving? Yes Does this position require a credit check? No Job Details
IT Network Support Specialist
The Office of Information Technology Services at Coastal Carolina University is accepting applications for the position:
IT Network Support Specialist . Under supervision of the Associate Director of Network and Telecommunication Services, assists supervisor and Director in supporting both campus and remote-campus infrastructure services, including but not limited to, a wide variety of local area network equipment and software. Installs, terminates, repairs, and certifies all networking cabling and assists with cabling.
This is an on-site position. Duties include, but are not limited to:
• Assists supervisor and Director of Network and Telecommunication Services in supporting both campus and remote campus cabling infrastructure, including a wide variety of local area network equipment and software. Installs, terminates, repairs, and certifies all networking cabling. Performs primary network system administration on network systems/servers as needed including NACs, switches, routers, and wireless controllers, equipment. Documents all work performed as directed.
• Installs, configures, and repairs, as needed, all campus networking cabling and hardware. Assists with troubleshooting or installing television cable and wiring, maintains equipment, and performs system maintenance (including IP TV) for various departments and University Stakeholders. Assists with maintaining or creating documentation. Assist with cross-training colleagues when directed.
• Assists with network and telecommunication growth and hardware transitions. Identifies, troubleshoots and resolves hardware-, software- and network-related problems encountered by end-users of the University network, including but not limited to, Card Readers, Camera Systems, and new computer technology.
• Assists in monitoring of campus network system to ensure optimal operation. Uses established tracking system to log requests; monitors progress, tracks problem resolution, identifies patterns of failure, research bug fixes and implements solutions; communicates with manager regarding unresolved problems.
• Assists supervisor by contributing input to improve operational procedures, processes, and standards as well as change management, in alignment and collaboration with ITS goals and objectives to advance the University mission. Ensures and maintains information security and confidentiality. Utilizes University/ITS/individual resources and time effectively to accomplish tasks and projects.
• Maintains effective technical documentation on hardware and software network configuration and adheres to change control policies.
• Maintains current knowledge of network wiring standards as well as national state, and local fire codes. Maintains current knowledge of cable wiring as well.
• Provides exceptional customer service to all constituents, including but not limited to, faculty, staff, students, visitors, and the community at large.
Requirements: A bachelor's degree in information technology systems, computer science, or related field and experience in information technology systems or a related area is required. Relevant experience may be substituted for bachelor's degree on a year-for-year basis.
Coastal Carolina University is a public comprehensive liberal arts institution located in Conway, South Carolina, just nine miles from the Atlantic coastal resort city of Myrtle Beach. Coastal Carolina University enrolls over 10,000 students from 49 states and 55 nations. The University is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the baccalaureate and master's degrees of national and/or regional significance in the arts and sciences, business, humanities, education, and health and human services, a specialist degree in instructional technology, and PhD degrees in marine science: coastal and marine systems science and education sciences.
Coastal Carolina University is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.
How to apply: Interested applicants may apply on-line at . Applicants must submit a cover letter, resume and contact information for three (3) professional references. Review of applications will begin immediately and continue until position is filled. Coastal Carolina University is an EO/AA employer.
IT Technician III (AM72/61122700/FTE-S00970P), full-time position with benefits.
SC State Pay Band: 06. Salary range: $45,530.00 (minimum) - $64,885.00 (midpoint). Normal work hours are Monday through Thursday, 8:00 am to 5:00 pm, and Friday, 8:00 am to 12:30 pm. Must be flexible to meet the special scheduling needs of the university. Flexible work hours to include occasional night and weekend hours. Information confidentiality is highly critical.
Required Qualifications
A bachelor's degree in information technology systems, computer science, or related field and experience in information technology systems or a related area. Relevant experience may be substituted for bachelor's degree on a year-for-year basis.
Preferred Qualifications Licensure and/or Certification Knowledge, Skills & Abilities
Employee must have good working knowledge of network architecture. Employee must have knowledge of computer system analysis, design, testing, debugging and maintenance techniques.
Additional comments regarding this position
Flexible work hours to include occasional night and weekend hours. Information confidentiality is highly critical.
Mental Demands Analytical and Problem Solving, Confidentiality, Constant Interruptions, Customer Contact, Detailed Work, Language, Math, Multiple Concurrent Tasks, Reading Blue Prints, Reading (documents or instruments), Reasoning, Stress, Training, Verbal Communication, Written Communication Additional Mental Demands Physical Demands Carrying, Lifting, Climbing, Crawling, Driving, Kneeling, Pulling, Pushing, Reaching, Sitting, Speaking, Squatting, Standing, Twisting, Walking, Writing Physical Demands (Elements Exposed To) Dirt, Heat/Cold, Noise Additional Physical Demands
Carrying item more than 25 lbs
Please Select Any and All Equipment Needed to Perform the Duties Computer and Peripheral Equipment, Copier, Fax, Machines, Scanner, Telephone, Tools, Two-Way Radios, Vehicles List Any and All Additional Equipment Needed to Perform the Duties
Posting Detail Information
Posting Number FTE-S00970P Number of Vacancies 1 Desired Start Date 03/18/2024 Position End Date (if temporary) Job Open Date 01/29/2024 Job Close Date Open Until Filled Yes Special Instructions to Applicants Quicklink for Posting
Supplemental Questions Required fields are indicated with an asterisk (*).
- * What is your highest level of education completed?
- High School Diploma or GED
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctoral
- * Do you have a bachelor's degree in information technology systems, computer science, or related field?
Applicant Documents Required Documents - Cover Letter / Letter of Application
Optional Documents - Letter of Recommendation 1
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