Commercial Operations Analyst

Location

Bothell, WA | United States

Job description

Commercial Operations Analyst (Service) - Bothell, WA 

FUJIFILM Sonosite, Inc. -- If you are looking for work that matters, you’ll find it at FUJIFILM Sonosite. As the creator of point of care ultrasound, we dedicate every day to the innovation and development of imaging solutions that enable clinicians to provide improved healthcare in leading institutions, underserved populations and communities in crisis around the globe. At FUJIFILM Sonosite, we are in the relentless pursuit of answers that allow our customers to be confident that they are making the best clinical decisions for any patient, anywhere, anytime. Members of the FUJIFILM Sonosite team embody our company values: Go boldly, Stay curious, Passion fuels us, Respect each other, Own it and Act with integrity. Headquartered in Bothell, WA USA, FUJIFILM Sonosite is the proud recipient of numerous prestigious design awards and has in excess of 145 patents. Our point of care ultrasound systems are sold in more than 100 countries.

Summary:

The Commercial Operations Analyst (Service) is a key part of the operations team that ensures FUJIFILM Sonosite is operationally and commercially successful. This role will be critical in measuring Ultrasound system failures, post-sale service events, Customer Installed Base assets and warranty contracts through analysis and process improvements. The Operations Analyst will also play a critical role in ensuring data accuracy and take a lead role in determining how data should be structured and maintained to achieve our objectives.

Essential Job Functions:

• Responsible for analyzing and reporting on Ultrasound System failures found in manufacturing processes and as reported by internal Service teams and Customers.
• Producing various Service KPI's such as turn-around times, call rates, complaints and out-of-box failures.
• Provide escalation reporting on service requests that do not meet the definition of a customer complaint.
• Collect and organize data from our online service portal and create dashboards for monitoring customer behavior and issues.
• Responsible for analyzing and reporting on metrics around Customer Installed Base assets.
• Responsible for analyzing and measuring the value and status of warranty contracts.
• Leading end-to-end process improvements to ensure Installed Base records maintain data integrity through-out the life cycle.
• Assisting in the identification and correction of inaccuracies in our Installed Base.
• Responsible for ensuring Sales team Installed Base audit results are validated and updated in source systems.
• Identifying Service department business process improvements to ensure data capture is complete, accurate and reportable for all System and Customer activities.
• Obtaining a thorough understanding of the applications and business processes that produce the data being reported on.
• Conceptualize, develop and maintain all Operatoins reports in Tableau.
• Ensure data integrity through monitoring and helping to define reporting structures, including primary responsibility for Installed Base data.
• Work cross functionally with other departments and teams including Sales, Operations, Service, Quality and Engineering.
• Strong customer focus, the ability to manage complexity, the capability to be resourceful and a continuous learner.
• Other projects and ad hoc analysis as assigned.

Knowledge/Experience:

• Bachelor’s degree in business administration, finance, economics or related fields.
• 3-5 years of professional experience in analytics with a focus on sales, operations, quality or business operations.
• Experience designing, developing and scripting reports & dashboards in Tableau.
• Experience designing or contributing to business process improvements as it relates to data quality.
• A knowledge of ERP/CRM systems, workflow and reporting.

Skills/Abilities:

• Strong analytical skills. Minimum of 2-3 years' experience managing projects and initiatives.
• Demonstrated ability to pull together insights from a variety of sources and develop strategic guidance for field teams that result in a business decision or action.
• Strong business acumen and excellent communication and interpersonal skills; consultative background preferred.
• Demonstrated communication and teamwork skills.
• Process-oriented, accountable and trustworthy.
• An analytical thinker; understand business at a higher-level while being able to prioritize projects and deliver excellent results in a timely basis.
• Highly organized with the ability to assess requests, establish deliverable timelines and consistently meet your deadlines.
• Excellent Power Point and Excel skills to both analyze financial numbers and present results via PowerPoint.
• Ability to lift a minimum of 25lbs with or without accommodations.

Salary and Benefits:

• $57,000 - $80,000 depending on experience + variable bonus opportunity
• Insurance:
• Medical, Dental & Vision
• Life & Company paid Disability
• Retirement Plan (401k):
• 4% automatic Company contribution
• Fujifilm matches 50 cents for every dollar you contribute, up to 6% of your salary
• Paid Time Off:
• You can accrue up to three (3) weeks of PTO in your first year of employment
• PTO increases based on years of service
• Employee Choice Holidays:
• Four (4) additional paid days off, based on date of hire in the calendar year
• Paid Holidays:
• Eight (8) paid holidays per year

FUJIFILM Sonosite offers a fantastic compensation package, including benefits, and a 401k program. Visit us today to learn more about our exciting technologies and how you can make a difference. To apply and obtain further details regarding key responsibilities and experience requirements, check out our careers page at  .

Equal Employment Opportunity Employer

FUJIFILM Sonosite is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. 

Americans with Disabilities Act

In compliance with the ADA Amendments Act, should you have a disability that requires assistance and / or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 425-951-1200, or via e-mail at  [email protected] . Additionally, the affirmative program/plan is available for review upon formal request by employees and applicants for employment in the Human Resources office during regular office hours.

To all agencies: Please, no phone calls or emails to any employee of FUJIFILM about this requisition. All resumes submitted by search firms/employment agencies to any employee at FUJIFILM via-email, the internet or in any form and/or method will be deemed the sole property of FUJIFILM, unless such search firms/employment agencies were engaged by FUJIFILM for this requisition and a valid agreement with FUJIFILM is in place. In the event a candidate who was submitted outside of the FUJIFILM agency engagement process is hired, no fee or payment of any kind will be paid.

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