Order Automation Coordinator

Location

Franklin, TN | United States

Job description

At ADS, no idea is off limits, and we celebrate creativity and bold moves.  For more than 50 years ADS has been manufacturing a variety of innovative and environmentally friendly alternatives to traditional materials. Headquartered in Hilliard, Ohio, we are a multi-billion dollar stormwater management company, manufacturing pipe and ancillary products. What does that mean? When it storms, we capture rain with our drain basins, convey it with pipe, store it using chambers and finally treat it with our water quality products, before safely returning water back to the environment. We handle, what we call, the entire lifecycle of a raindrop. Our products help prevent flooding, which increases quality of life for people living in large cities, suburbs, and rural towns. We also believe in creating a circular economy and are the largest plastic recycling company in North America. We use plastic shampoo and detergent bottles to create pipe, diverting over 500 million pounds of plastic from landfills every year. ADS operates a global network of over 60 manufacturing plants and 30 distribution centers. 

We have amazing stories to tell, and we need your help getting our story out there. To learn more about ADS, please visit our website at 

Responsibilities:

The Order Automation Coordinator’s  main function is to be a point of contact to actively groom the Esker Order Automation solution throughout its evolution as a workflow tool. This includes training and approving orders through the interface, continuous development of knowledge about the tool, pulling information, working reports and participating in defining and testing enhancements to the tool. This position requires a highly motivated team player willing to work with other team members to achieve results. A successful individual will be able to multi-task in a fast-paced environment with professionalism and efficiency, be tech-savvy, and have strong knowledge and experience with approving orders and testing in both Esker production and Esker QA environments. 

The responsibilities of this position include, but are not limited to:

• In Esker, approve orders from a pool of customers targeted for approvals. Continuously Archive & Train orders not suitable for automation.
• Help grow the number of customer accounts ready for full automation.
• Function as subject matter expert for the system.
• Partner with IT teams on resolving issues in Esker, or the interface between Esker and Oracle, Esker Corrections in Oracle.
• Working/Investigating the Failed Orders Queue in Esker to ensure no orders are missed and we can reduce the number of failures.
• Assist with creation of public views in Esker as requested
• Help widen the distance between Approved Order Processing time and business benchmarks.
• Follows up with CSRs to ensure that Esker approved orders are booked within current service level agreements.
• Resolve orders in Esker Error corrections and assist with operationalizing any knowledge from these resolutions.
• Liaison for working with Customers to Improve their Order Processing time through Esker.
• Actively participate in or lead meetings or discussions around Esker usage, process improvement, insights.
• You will contribute to a business culture of continuous feedback and courageously share your business concerns with the leadership team.
• Suggest system enhancements, provide examples, partner on development of requirements for the ongoing Esker roadmap for system enhancements including participating in QA and Production end to end testing as appropriate.
• Assist the department in advocating the business advantages and features of Esker with an open ear to improvement opportunities and defects.

Job Skills:

This position should possess the following skills/knowledge:

• Excellent Verbal/Written Communication, comfortable communicating with multiple levels of the organization
• PC/Computer/Oracle

• Strong, independent time management skills.
• Fluent in Esker, including proficiency in both QA and Production, demonstrated ability to filter, search multiple ways, create views, Archive & Train, Split, Manage Documents, Create a View, and keep up with growing functionality.
• Ability to work with CSRs, Sales, Esker, ADS IT teams, other departments to find a solution
• Work independently with a sense of urgency\
• Results orientation over Task Orientation
• Analytical skills, able to identify and pull data to review important trends and outcomes that need process improvement.
• Irrepressible curiosity and willingness to embrace & champion continuous improvement and change.
• Esker to Oracle end to end testing experience preferred.

Educational Requirements:

• High School Diploma
• Completion of “Esker University”

Preferred Experience:

• 1+ years as a strong performer in Customer Service.
• Strong Oracle proficiency, including preferred experience with Esker corrections
• Windows XP and Microsoft Office including solid MS Excel skills, ability to sort, filter, search tables and if needed manipulate a pivot table.
• Experience reviewing Open Orders data in PowerBI

Physical Requirements:

• Ability to sit for long periods
• Ability to wear a headset for long periods

ADS supports an inclusive workplace that values diversity of thought, experience, and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. ADS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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