Eastern Virginia Medical School
Location
Norfolk, VA | United States
Job description
Overview
Responsible for front and back office procedures to include scheduling appointments, checking-in and out dermatology patients, assisting physicians and Advanced Practice Providers (APP) with patient care to include triage, charting, procedures, ordering and stocking of dermatology supplies.
Responsibilities
- Triage all incoming patients by taking vital signs such as height, weight, temperature, blood pressure, reconciling medications, reconciling allergies, updating pharmacy, and all other pertinent Meaningful Use objectives (smoking status, race, ethnicity, language), and accurately recording in electronic health record.
- Scan upcoming appointments for additional medical record information necessary. Obtain medical records from other physician offices, hospitals, labs, emergency rooms, and radiology prior to patient visit.
- Chaperon and assists providers and NPP with examinations, to include minor surgeries (excisions), minor procedures (biopsies), and treatments (injections, light therapy) requested in the general dermatology division.
- Assist with Mohs surgery in regards to scheduling patients, prepping patient for surgery, assisting with surgery and closure, wound cleaning and bandaging, suture removal.
- Ensuring instruments are cleaned, packaged appropriately, and autoclaved for procedures.
- Complete order entry in EHR per department protocols and physicians instructions to include: education/instructions, referrals, follow up appointments.
- Performs phone triage, responding to questions from patients, family members, faculty/residents, other healthcare providers in a timely and professional manner. Document all patient correspondence and attempts in EHR
- Complete all “tasks” assigned in individual and team boxes. To include: personal task box, Medical Assistance task box, FMH-Clinical task box, Clinical Orders task box.
- Prepare lab requisition forms, updates lab log book, and verifies receipt of all labs in appropriate time frame as directed by department protocol.
- Scans all pertinent patient information into EHR following EVMS MG guidelines, and downloads pictures and attaches to patient record.
- Responsible for entering patient information into iPledge.
- Maintains clean, well-equipped examination rooms, cleans and sterilizes instruments.
- Stock examination rooms and triage area with medical supplies, ensuring all supplies are within expiration date.
- Participate in all staff meetings, education lectures and PCMH/QI improvement activities, and required training provided by EVMS and EVMS MG.
- Follow EVMS protocols related to infection control, environmental safety and patient confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT and IT Policy.
- Maintain Current CPR Certification and MA Certification.
- Performs other duties as assigned
Front Office Duties:
- Answer incoming telephone calls per EVMS MG standard. Responsible for documenting messages in the HER, paging doctors when appropriate and answering inquiries.
- Schedule dermatology patient appointments, as needed, per individual physician scheduling guidelines.
- Greet patients in a patient-centered courteous manner, arrive patients in the practice management software system, collect copay as appropriate and notify nurses/medical assistants/MD’s of patient’s arrival via EHR.
- Check-in and check-out dermatology patients, obtain and scan referrals, insurance cards, and patient ID’s.
- Follow EVMS protocols related to infection control, environmental safety and patients confidentiality. Complete annual recertification for Blood Borne Pathogens, HIPAA Compliance Training, Respiratory FIT, and IT Policy.
Qualifications
Completion of a Medical Assistant program and certification (RMA, CMA, or CDT). Equivalent military training accepted At least one year of experience in an ambulatory setting required; dermatology experience performing relevant procedures and functions preferred.
Completion of BLS class and re-certify every 2 years.
Ability to balance multiple priorities and tasks.
Ability to make professional decisions under the supervision of the physicians and licensed nurses.
Possess professional interaction skills with physicians, outside offices, pharmacies, referring agencies, hospital personnel and support staff.
Must have working knowledge of computers, including EHRs and Microsoft Office Suite.
Customer service-oriented individual is required.
Location : Location
US-VA-Norfolk
Job tags
Salary
