Service Desk Technician

Location

Canada | United States

Job description

First National Bank of America has an opening for a Service Desk Technician position. Ideal candidates should be passionate about problem solving and helping others, completing detail-oriented work, and exhibiting effective communication as part of a team. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to the employees at FNBA and to other internal IT teams.

Job Type: Full-time

Location: On-site in our East Lansing, MI office

• Strive to continually deliver a top-notch IT support experience for the organization
• Create user accounts and manage access rights
• Image computers and maintain hardware inventory
• Assist internal IT teams with assigned tasks and projects
• Maintain consistent communication with end users throughout the problem resolution process
• Occasional on-call shifts as required

• 1+ years of related work experience or comparable education
• Experience with taking work from a support queue and prioritizing different tasks
• Intermediate or advanced understanding of the Windows 10 operating system and general troubleshooting principles
• Ability to work independently and as part of a team, in a fast-paced environment
• Excellent written, verbal, and interpersonal communication skills
• Familiarity with Atlassian products like Jira and Confluence
• ITIL v4 Foundations or comparable certification preferred

Employee benefits

• Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
• Dental – Premiums as low as $0.00
• Vision – Low premium Plan
• Discounted childcare
• Pet Insurance
• Paid Time Off (PTO)
• 401k with employer match
• Adjustable desks that can be raised or lowered to sit or stand

At First National Bank of America, we’re unusual in the way that we do business, meaning that no one else in the industry does what we do. FNBA is a niche lender, and we seek markets where there are fewer competitors with higher rewards. FNBA provides a full suite of consumer and business deposit services and products, specializing as a nationwide leader in the non-QM mortgage segment. We underwrite and service all of the loans we originate in house, which allows us to focus on our clients individually, customize our guidelines on a case-by-case basis and build lasting relationships with our clients.

First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.

Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.

First National Bank of America is an Equal Opportunity Employer

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Job tags

Salary