Customer Support Specialist

Location

Kennesaw, GA | United States

Job description

Position Overview:

• As a Customer Support Specialist with DynamiX, you will work with amazing companies from Atlanta and beyond. Your role is to serve as a primary point of contact for client needs, help educate clients on Octane and current best practices and keep clients updated on internal initiatives.
• In the process of providing those services, you will forge some awesome long-term, trusting relationships with our customers.
• This is an in-office, full-time position, in Kennesaw, GA.

We are looking to fill this position immediately.

Responsibilities:

• Operate as the primary point of contact for any and all matters specific to customers post-launch.
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our solutions according to the project scope.
• Maintain and expand relationships with existing customers by continuously proposing solutions that meet their objectives and improve their projects.
• Keep timely contact with clients through regular emails, phone calls, and appointments.
• Manage ongoing support for retainer and non-retainer clients.
• Develop a thorough understanding of Octane, our CMS platform.

Requirements:

• Strong verbal and written communication skills.
• Proven ability to manage multiple projects, while maintaining sharp attention to detail.
• Strong organizational, presentation, and customer service skills.
• Strong technical proficiency.
• Team player: effectively able to drive execution and own responsibility for the overall success of implementations.
• Positive, solution-oriented attitude; the words “not my job” are not in your vocabulary.
• Self-motivated.

We want someone who is excited to change our client’s world in a positive way, who takes their business as seriously as our customer does and who will champion their success. Passion is key!

About DynamiX

Interested in joining an amazing team of elite web professionals? DynamiX is a custom web house headquartered in Kennesaw, Georgia (northwest of Atlanta). We are an Inc 5000 Fastest Growing Company , a Top 25 Small Business in Cobb County for 7 years running, and have received over 1,300 awards for our sites. We're obsessed with helping our clients win and having fun doing it! We value our team and want them to grow and thrive both personally and professionally. We do this by cultivating a sense of community and family as well as having a generous benefits package, including unlimited PTO after only 3 years, 401k, and great health benefits. If you are interested in working at a fast-paced, exciting and growing company, we are excited to meet and connect with you.

Our mantra is "Do it right, or don't do it". If you're eager to build great things, never settle for "just okay" and learn a lot more than you expected, then you may be just who we are looking for as we grow our team!

Job tags

Salary

$35k - $43k