Location
Longview, TX | United States
Job description
If you are a Data Entry pro who thrives in a structured and consistent environment our Retail Support Specialist (Data Entry Specialist) could be an excellent match for you! This role is vital to the success of our convenience stores! The ability to focus for extended periods and to maintain a keen eye for detail is paramount for success in this position . If that sounds like a match for you drop in your application today!
Position Summary:
The Retail Support Specialist is a vital member of the Retail Team, responsible for providing comprehensive support and assistance to our Retail Operations, particularly our Convenience Stores. This position is responsible for helping enable and ensure the smooth functioning of our Convenience Stores and Retail Operations by helping address operational challenges, providing technical assistance and providing exceptional customer service and support. Responsible to role model our Core Values.
We offer an industry-leading benefits package that includes the following:
- Medical, Dental, Vision, RX, Optional FSA
- Optional Medical Waive Bonus
- Company paid Life Insurance, Short Term & Long Term Disability, and AD&D
- 401(k) with a generous company match
- Paid Time Off, 80 hours per year
- Paid Personal Leave, 48 hours per year
- 7 Paid Holidays
- Working Holiday Pay
- Volunteer Employee Program – get paid to volunteer!
- Employee Fuel Discount Account
- Profit Sharing Program
- Wellness Program Incentives
- Recognition & Reward Program
- Team Member Referral Bonus
- Additional PTO - Bereavement and Jury Duty
Company Mission
To create lasting partnerships with our customers, our employees, and the communities we serve.
Vision
We make distribution effortless.
Our Core Values
- P ositively Impacting Others – Create positive energy using empathy and kindness
- A dapt to Change – Embrace, encourage and excel in a changing environment
- T eam Environment – Create synergy with common purpose and commitment
- H onest Communication – Communicate to build trust and mutual respect
- S afe and Strong Work Ethic – Consistently producing high quality work in a safe manner
Overall Essential Performance and Behavioral Expectations:
In the performance of each person’s respective job responsibilities and duties, all Wilcox and Flegel Team Members are expected to meet the following as well:
- Consistently act in accordance with and model our Core Values.
- Performs all duties in a safe manner at all times.
- Perform consistent quality work within deadlines with or without direct supervision.
- Self-motivated with the ability to work effectively individually for long periods each day.
- Interact professionally with other Wilcox and Flegel Team Members, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work under pressure and be able to effectively manage stress as needed.
- Be accountable for behavior and achieving or exceeding results.
- Work independently while understanding the importance and necessity of clearly communicating and coordinating work efforts with other Wilcox and Flegel Team Members and organizations.
- Meet required attendance and punctuality standards established for the position.
- Bring your best each day in the performance of responsibilities and duties.
- Cooperatively and effectively perform other duties as may be assigned.
Essential Position Functions and Responsibilities:
- Accurately and timely processes daily End of Day store and restaurant transactions.
- Responsible for processing ACH’s payments
- Assist AP department on processing of invoices
- Maintain cash spreadsheet
- Responsible for posting Store House Accounts/Gift Certificates and billing at end of month
- Responsible for accurate balancing of weekly lottery reports for all locations.
- Participates in occasional store visits to learn process and procedures of existing retail operations.
- Responsible for effectively processing all month end closing responsibilities accurately and timely.
- Supports rebate programs and is responsible for accurately posting all rebates.
- Functions as back-up administrator for the Loyalty Program.
- Assists with reporting on store sales, trends and data and to provide to the Retail Leadership.
- Maintain email correspondence and respond in a timely manner.
- Maintain the backup store data in an organized manner and prepare for storage
- Assist with other projects as needed.
Critical Core Competencies and Skills:
- Proficient in Microsoft Office Suite, especially Excel and Outlook
- Strong interpersonal skills with ability to interact effectively with all levels internally and externally.
- Excellent verbal and written communication skills and phone etiquette.
- High degree of attention to detail, accuracy and follow through.
- Strong customer service orientation and an unwavering commitment to delivering exceptional service.
- Professional, friendly, polite presentation.
- Strong organization, prioritizing, planning, scheduling and problem-solving skills in a fast-paced environment.
- Demonstrated initiative and self-motivation.
- Strong technical aptitude and familiarity with point-of-sale systems, fuel dispensers and other convenience store systems.
- Ability to work independently with minimal supervision.
- Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient
- Ability to occasionally travel to retail locations.
Minimum Education and Experience:
- High School Diploma or equivalent.
Preferred Education and Experience:
- Additional business-related education or certifications are a plus.
- Prior experience in the convenience store industry, preferably in a support or operations role.
Licenses, Certifications and/or Registrations (note if Required or Preferred):
Equipment and Software Requirements:
- Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
- Data entry accuracy
Position Location/Working Conditions/Equipment
Physical Requirements
- Typically sitting at desk
- Typically standing or walking
- Repetitive wrist, hand or finger movement
- Occasional lifting (40 lbs.)
Equipment
Job tags
Salary
