Hyundai Careers
Location
Virginia | United States
Job description
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
High School
1-3 years
We are overflowing with an abundance of work, and booking minimally 3 weeks in advance. During our interview and hiring process, we provide references, and will introduce you to currently employed staff to chat with and ask questions regarding environment, ethics, and the ability to make money. Please reach out to us and give us the opportunity to show you why we are different than the rest!
Responsibilities and Requirements:
The Service Advisor is the face of the dealership for service customers. It is the Service Advisors' responsibility to present and recommend products, and or, services to the customer in a professional manner.
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer's warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills
Previous automotive Service Advisor experience required.
Must be a minimum of eighteen years of age
Must have a valid driver's license Must be able to pass pre-employment screening (background & drug test)
Job tags
Salary
$40k - $90k