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Location

Virginia | United States

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Job description

Overall Summary

As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

Education

High School

Experience

1-3 years

Additional Information

*** This listing is for an experience advisor who has worked for Hyundai/Genesis/Kia within the last 5 years****
(We need a plug and play person with minimal training needs on basic core dealership practices)

Construction is COMPLETE & we are rapidly growing! Additional bays and offices need to filled! Please submit resume for immediate consideration - we are looking to hire quickly.

Pearson Hyundai is a family owned dealer group in Midlothian, VA (7 stores total). Many staff members across all departments have over 20 years of tenure individually. We are fast-paced, collaborative, with an INCREDIBLY supportive team that works together. Our goal is to provide our clients with quick and efficient service, but we pride ourselves on the atmosphere and culture we maintain for employees.

We are overflowing with an abundance of work, and booking minimally 3 weeks in advance. During our interview and hiring process, we provide references, and will introduce you to currently employed staff to chat with and ask questions regarding environment, ethics, and the ability to make money. Please reach out to us and give us the opportunity to show you why we are different than the rest!

Responsibilities and Requirements:
The Service Advisor is the face of the dealership for service customers. It is the Service Advisors' responsibility to present and recommend products, and or, services to the customer in a professional manner.
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer's warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
Must be able to manage in a fast paced work environment with limited supervision
Must have great customer service, phone and computer skills
Previous automotive Service Advisor experience required.
Must be a minimum of eighteen years of age
Must have a valid driver's license Must be able to pass pre-employment screening (background & drug test)

Employment Position: Full Time

Salary: $40,000.00 - $90,000.00 Yearly

Salary is negotiable.

Zip Code: 23113

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Job tags

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Salary

$40k - $90k