Get It Recruit - Administrative
Location
Austin, TX | United States
Job description
Are you passionate about driving team success and delivering exceptional customer service? We are seeking a dynamic and dedicated individual to join our team as a Remote Team Lead. Your role will be pivotal in fostering team collaboration, enhancing productivity, and delivering outstanding service to our customers.
Your Impact:
Be the Go-To Expert: Serve as a subject matter authority for the team, providing answers and guidance.
Elevate Customer Support: Manage escalated customer inquiries through phone, chat, or email, ensuring a seamless experience.
Enhance Our Help Center: Contribute ideas and improvements to make our help resources more effective.
Spot Trends & Innovate: Identify patterns within the team's operations and suggest actionable insights to leadership.
Balance & Lead: Spend about half your time on direct team duties, leading by example and championing efficiency and quality.
You'll immerse yourself in all aspects of our department's operations, becoming a key resource for both the team and leadership. Your insights will drive improvements in systems and workflows, enhancing overall efficiency. Your role also includes resolving complex customer issues, trend analysis, process optimization, and occasionally contributing to coaching, training, and recruitment efforts.
What We're Looking For:
Experience: At least 2 years in a contact center or customer support role.
Communication: Exceptional verbal and written skills.
Attention to Detail: A keen eye for the fine details.
Tech Savvy: Proficiency in G Suite, Salesforce, or similar technologies.
Composure: Ability to remain calm and effective under pressure.
Team Player: Strong collaborative skills and a team-oriented mindset.
Analytical Mind: Excellent problem-solving and analytical abilities.
Organizational Skills: Top-notch organizational and multitasking skills.
What We Offer:
A fully remote work environment, allowing you the flexibility to work from anywhere.
A comprehensive benefits package, including health, vision, and dental insurance, life insurance, and more.
Financial and wellness support through 401(k) matching, profit-sharing plans, generous PTO, fitness reimbursement, and other perks.
Investment in your growth, with tuition reimbursement, student loan assistance, and professional development opportunities.
About Us:
Our journey began from a genuine passion for revolutionizing the way used cars are sold, making the process quick, easy, and enjoyable. We celebrate the individuality of every used car, seeing beyond the imperfections to the stories and adventures each vehicle carries. Our approach puts people first, supported by smart technology and innovative design, to deliver unparalleled customer service. Join us in transforming the used car selling experience and be part of a team that values innovation, customer service, and making a difference.
Employment Type: Full-Time
Salary: $ 45,000.00 Per Year
Job tags
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