Professional Services Specialist
Location
Frisco, TX | United States
Job description
This is an hourly, full time, remote role.
Candidates must have experience working for a US based local public safety agency with experience writing and editing agency policy to be considered.
At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, adult probation, juvenile detention, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift.
Working at Lexipol means making a difference – day in and day out.
The Work Professional Service Specialist plays a key role in ensuring that clients are satisfied with Lexipol’s policy content and platforms, that it meets their business needs, and that any issues are promptly and effectively resolved. The Professional Services Specialist is responsible for designated projects with specific scopes of work to be completed within specified timelines using established methods.
The Professional Services Specialist will assist clients with customizing their policy manual to fit the needs of the agency and bringing the policy manual online within a specified timeframe. This is a client-facing role that provides collaborative policy customization guidance and assistance, manages an assigned agency’s Daily Training Bulletins (DTBs), and works with clients to implement policy updates.
The primary focus of a Professional Services Specialist is to leverage the team’s collective expertise to the benefit of the client agency by providing high quality project leadership and guidance and to complete the assigned scope of work within established timelines.
This is done through working in these areas of focus:
Policy Implementation
- Apply your knowledge and understanding of risk management principles, practices, and their application within an agency.
- Review agency existing policies and procedures to identify levels of alignment with Lexipol Master Policy Content.
- Provide project leadership and direction in a remote collaborative team environment.
- Initiate discussion and provide expert guidance around policy editing decisions in compliance with Lexipol’s Legal guidelines.
- Conduct detailed editing of policy to ensure it is applicable, practical, and functional for the agency while keeping with the Lexipol guidelines, style, and format.
Project Management
- Oversee the entire implementation process from start to finish. This involves setting timelines, coordinating tasks, managing resources, and ensuring that projects are completed on time and within budget.
- Collect feedback from clients on the content and software and its implementation process. Use this feedback to recommend improvements for the improvement of Professional Services practices and also any Content/System changes.
- Manage and document all phases of each project.
- Meet or exceed project timelines.
- Successfully work and coordinate client communication within a remote and collaborative team environment.
Policy Update Management
- Coordinate collaborative review of policy updates with the client.
- Make necessary edits as needed and determined by the client.
- Release policy updates at the direction of the client.
- Maintain client’s program records and reports.
Daily Training Bulletin Management
- Conduct monthly Daily Training Bulletin (DTB) validation and release.
- Manage client's program records and reports.
Continuous Improvement Mindset
- Provide input on team processes and methods using an established chain of command.
- Provide feedback on product lines to internal teams for continuous improvement.
Requirements: To be considered for this role, you will have this experience:
- Local Public Safety agency leadership experience in law enforcement, fire, or corrections with at a minimum first line leadership experience.
- Two or more years of local public safety agency policy management and editing experience.
- Prior experience with Lexipol’s online content delivery system.
- Experience as an Accreditation Manager or with the Accreditation process for a local public safety agency.
- Motivated self-starter with a record of being able to operate with little supervision in a remote work environment.
- Ability to comprehend and present information and ideas as part of a collaborative team environment.
- Bachelor’s degree in criminal justice, business administration or a relevant field is required with minimum two years’ relevant experience; or
- Associate degree with minimum four years of commensurate experience in development of policy and procedures and the application of the law to public safety agencies; or
- Minimum ten years’ commensurate experience without a degree.
- Experience developing and managing complex, long-term projects.
Qualifications: - Understanding of public sector risk management principles, practices, and their application.
- Exceptional project, organization, and time management skills.
- Ability to successfully manage time and projects while working autonomously and telecommuting.
- Ability to learn and apply new technology applications within a reasonable time period.
- Proficient with Microsoft Office applications (e.g., Word, basic Excel, Outlook, Teams, PowerPoint) and common internet resources.
Target Outcomes/ Target Results - Consistently provide accurate assessment of Client’s policies and procedures to determine appropriate preliminary dispositions.
- Proficiently review agency content at rate of fifteen pages per hour
- Complete all projects within assigned timeframes
- Consistently provide high-level customer service to clients.
- Maintain knowledge of Lexipol content and updates by reviewing material consistently.
- Maintain a utilization rate of >75% monthly.
- Attain quality performance levels of >80% overall for position’s essential skills within first year.
- Attain understanding of >80% of the processes identified as essential for this position first year.
Employee Value Proposition - The Professional Services Team is a high-performance team predominantly consisting of public safety veterans focused on ensuring public safety agencies have policies that are applicable, practical, functional, and constitutionally sound.
- The workload and commitment of our team is best suited for individuals who are detail oriented, organized, and task driven.
- As part of the Lexipol Customer Experience Team, the Professional Services Team is committed to ensuring every customer enjoys their experience working with Lexipol and appreciates the value of our services and support.
- The Professional Services Team meets regularly to stay connected, receive training, discuss process improvements, and stay informed of company-wide changes and opportunities.
- With our focus on a great customer experience, we spend a lot of time working in small to medium-sized collaborative meetings with clients and forge long-lasting relationships with agency members.
- Lexipol continues to grow, and the Professional Services Team continues to have opportunities for career advancement and promotion.
- With a focus on continuous improvement, there are lots of opportunities to participate in the growth and development of Lexipol’s future.
The Environment - Report to a regionally assigned Senior Project Manager who understands the technical and business needs of the team and is committed to building partnerships, generating ideas, making continuous improvements, providing resources, refining processes and supporting the success of each team member.
- Our team drives projects to completion and acts as a force multiplier to ensure work is accomplished with proper input, decision making, and direction from the client.
- Our team is driven by the ability to provide critical support to the public safety industry. Many of our team members are public safety veterans.
- We leverage our collective experience of more than 2,000 years to the benefit of the public safety industries we support every day.
- We celebrate successful collaborations, give praise publicly and frequently, want to learn from one another and are dedicated to each member of the team maximizing their potential.
Duties listed are not intended to be exhaustive or exclusive; other duties may be assigned. Management retains the discretion to add to or change the duties of the position at any time.
Compensation and Benefits Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.
About Lexipol Lexipol empowers first responders and public servants to best meet the needs of their residents safely and responsibly. We are the experts in policy, training and wellness support, committed to improving the quality of life for all community members. Our solutions include state-specific policies, online learning, behavioral health resources, grant assistance, and industry news and information offered through the websites Police1, FireRescue1, EMS1, Corrections1 and Gov1. Lexipol serves more than 2 million public safety and government professionals in over 12,000 agencies and municipalities. For additional information, visit .
Lexipol Is an Equal Opportunity Employer (EOE)
Lexipol, LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, gender, national origin, age, sex, pregnancy, disability, sexual orientation, gender identity or expression, veteran status, genetic information, or any other non-job-related characteristic. Lexipol complies with applicable federal, state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
Job tags
Salary
