Line Supervisor - Med Transcrp
Location
White Plains, NY | United States
Job description
Provide daily operational oversight for the Transcription department. Ensure timely, and accurate patient reports generated and delivered to our client base. Gather organizational reporting.
- Responsible for the day-to-day operation of the transcription area. Ensure the accuracy and efficiency of services provided by the department.
- Provide direction and monitoring of workflow to meet deadlines and assure departmental coverage.
- Provide feedback to employees via annual competency assessments, PD&R process, daily feedback, corrective actions and mentoring.
- Capable of performing all of the duties/responsibilities of a Transcriptionist II.
- Perform transcription duties as needed to ensure timely completion of work.
- Develop policies and procedures for Transcription department.
- Ensure accurate billing of Anatomic Pathology tests.
- Gather statistical data for pathologist’s variable compensation program and monthly departmental operations reports.
- May pull cases for PASR reporting.
- Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TIQ/TNRP, reflex tests and custom panels.
- Responsible for orientation and training of newly hired transcriptionists.
- Identify and resolve all employee/client issues.
- Responsible for scheduling of time off/breaks/lunches.
- Perform QC of transcription staff monthly and SOP’s.
- Monitoring of pending lists.
- Identify problem areas and make appropriate changes to workflow.
- Arrange for service and maintain dictating equipment.
- May work with members of other departments.
- Work as active bench Transcriptionist.
- All other duties as assigned.
QUALIFICATIONS
Required Work Experience:
- At least 3-5 years administrative/administration experience.
Preferred Work Experience:
- Experience in Lab Operations, HR and/or Customer Service
Physical and Mental Requirements:
- Excellent eye, hand, and auditory coordination.
- May require walking throughout the building to various other departments, copiers, printers, fax machines, etc.
- May require lifting and carrying of loads up to 20 lbs.
- May require travel to other department locations in other cities, as well as out of state travel for conferences, seminars, etc.
- Use of PC and dictation equipment when workflow requires.
- Ability to visually, physically, and audibly perform all functions, with or without reasonable accommodations.
Technical/Job Specific Knowledge:
- Knowledge of medical terminology, anatomy and physiology, clinical medicine, surgery, diagnostic tests, radiology, pathology, pharmacology, and the various medical specialties as required in areas of responsibility.
- Knowledge of medical transcription guidelines and practices.
- Excellent written and oral communication skills, including English usage, grammar, punctuation, and style.
- Ability to understand diverse accents and dialects and varying dictation styles.
Skills:
- Ability to prioritize projects to meet deadlines; attention to detail; ability to problem solve; familiarity with medical terminology.
- Additional education or proven experience; excellent organizational skills; experience in using word processing programs.
EDUCATION
Associates Degree
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.
Job tags
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