---

---

Location

Winter Park, FL | United States

---

Job description

COMPANY DESCRIPTION
Charter Research is a highly experienced and quickly growing clinical research company, based in The Villages and  Winter Park , FL that is looking to add to our team to help us fulfill our mission of discovering future medicines. Our company is locally owned and prides itself on providing exceptional patient experience to our participants, as well as offering agile recruitment strategies to our sponsors. Above all, we are a team, and we are seeking the right team member to add to our foundation in  Winter Park.

POSITION OVERVIEW
The Lead Patient Recruitment Associate is responsible for overseeing the day-to-day operations of the Patient Recruitment Team and providing leadership and support to Patient Recruitment Associates to ensure that potential study participants are identified and enrolled in clinical trials.

RESPONSIBILITIES

1. Lead the Patient Recruitment Team to achieve screening goals to support the growth and success of the site and ensure exceptional patient recruitment for all studies.
2. Work closely with supervisor to develop and implement strategies to increase the number of scheduled prescreens and screens in alignment with organizational goals and sponsor expectations.
3. Track recruitment metrics and provide routine updates to supervisor and team members.
4. Regularly shadow recruitment efforts to maintain quality and consistency standards; provide routine coaching and feedback to team members to elevate individual and team performance.
5. Discuss goals, metrics, and leads that need follow-up with the Patient Recruitment Team daily.
6. Assist with overflow patient calls, community recruitment efforts, and day-to-day activities.
7. Provide excellent patient care and customer service; manage escalated situations with professionalism, empathy, and patience and work to develop appropriate resolutions.
8. Think broadly and maintain a working knowledge of all actively enrolling and upcoming indications and trials.
9. Provide feedback to Marketing Teams regarding advertisements, events, and other initiatives.
10. Identify, prioritize, and communicate issues that need to be addressed by management.
11. Ensure the companys core values are known and continually practiced by the Recruitment Team.
12. Develop and maintain positive and effective working relationships with all Charter Research team members.
13. Ensure the Patient Recruitment Team adheres to Good Clinical Practice (GCP) guidelines and company Standard Operating Procedures (SOPs).
14. Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES
Carry out supervisory responsibilities in accordance with the companys policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and mentoring employees; addressing complaints and resolving problems.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Must possess a strong work ethic and a high level of motivation to grow the sites recruitment operations.
2. Ability to manage and lead a team.
3. Excellent interpersonal skills and customer service skills, particularly via phone or email correspondence.
4. Exceptional attention to detail and organizational and planning skills.
5. Display agility in handling multiple tasks simultaneously and adapting to changes in responsibilities and workloads.
6. Must possess a high degree of integrity and ability to maintain confidentiality within HIPAA guidelines regarding patient matters and other sensitive information.

QUALIFICATIONS

1. Bachelors degree preferred.
2. CCRC, CCRP, or ACRP-CP (or equivalent) professional certification preferred.
3. Knowledge of medical terminology required.
4. Typically, 3-5 years relevant experience or 2+ years of relevant experience in clinical research.
5. Prior management experience preferred.

PHYSICAL REQUIREMENTS

1. Prolonged periods of sitting at a desk and working on a computer.
2. Must be able to lift up to 20 pounds at times.

Charter Research provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, genetic information, marital status, ancestry, protected veteran status, or any other characteristic protected by applicable federal, state, and local laws.

---

Job tags

---

---

Salary