The Maersk Group
Location
Norfolk, VA | United States
Job description
The Claims & Risk Management Analyst is responsible for handling all aspects of Jones Act claims, including crew injury or illness claims whether they remain onboard or are determined not fit for duty. For onboard treatment, the analyst will coordinate with agents, maritime medical consultants, and support the vessel team as needed. Should the ill or injured mariner be deemed not fit for duty, the Analyst will be responsible for administering applicable benefits, handling medical treatment through agents, and hospitals until the mariner is fit to travel. Once the ill or injured mariner has been repatriated, the Claims & Risk Management Analyst will communicate to them the treatment and benefits plan and support them until the claim is resolved. The Analyst will support the Risk Management & Claims Manager, identifying claim KPIs, providing monthly claim status and participating in the monthly claim review. The Claims analyst will consult the MLL Legal Department on any questions regarding administration of maintenance and cure. Additional responsibilities include developing, proposing, initiating, and implementing recommendations to better manage and reduce risk and exposure regarding claims, and to minimize negative impact to the company’s bottom line.
Responsibilities
Facilitate Shipboard Jones Act Personal Injury and Illness Claims
Role is responsible for the full life cycle of the claim including:
Identify need for medical attention and coordinate care through maritime medical consultants and/or agents for shore treatment until the ill or injured mariner is fit for duty or repatriated
Ensure availability to globally operated fleet 24 hours a day/ 7 days a week or arrange appropriate back up while on vacation
Communicate the treatment and benefits plan to the not fit for duty injured or ill mariner
Process medical insurance benefits for each injured or ill mariner
Proactively communicate with injured or ill crew to ensure they are getting appropriate care
Act as the injured crewmember’s primary point of contact for obtaining information about the status of their claim
Work closely with the Risk Management and Claims Manager on overseeing claims process and procedures
Consult with MLL Legal for administration of maintenance and cure
Communicate with outside counsel as necessary
Assist with investigations
Analyze the merit of claims, support strategy to resolve claim, and follow general standard operating procedures.
Coordinate actions within the organization to mitigate potential damages and minimize risk exposure
Perform case management functions to optimize cost efficiency and effectiveness.
Support Claims Manager with counsel, and other service providers involved in case management
Produce monthly claims reports
Risk Management
Analyze data to identify trends and root causes for personal injury and illness
Support concepts for risk management initiatives
Support implementation of approved risk management initiatives
Supports commitment to safety and other selected company standards and certifications
Performs other position related duties as specified by management
Position Specifications:
Education and Experience
Minimum 5 years work experience in claims administration, preferably marine claims or related experience; or Bachelor’s degree with one year of related claims experience or a combination of education and experience previously listed.
U.S. Citizenship preferred
Technical Skills and Competencies Required
In-depth knowledge of all types of marine claims, preferred
Detail-oriented person with strong organizational skills
Proficient at data entry
Self-starter with capability to handle most situations independently
Ability to conduct objective analyses/assessment of claims
Excellent advocacy and negotiating skills
Strong interpersonal skills and the ability to interact effectively with individuals at all working levels
Good working knowledge of MS Office Products (Word, Excel, Power Point, Outlook) and the ability to quickly grasp and work with new systems.
Pay Transparency Notice:
Notice to applicants applying to positions in the United States
Maersk Line, Limited is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.
If you are interested in applying for employment with Maersk Line, Limited in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by calling 757.963.8800 or emailing [email protected]. Determination on requests for reasonable accommodation are made on a case-by-case basis.
Maersk Line, Limited (MLL) is an American company, headquartered in Norfolk, Va., that provides U.S. flag transportation, ship management and maritime technical services to government and commercial customers. As a business within the A.P. Moller - Maersk Group, MLL uniquely combines unparalleled experience, maritime expertise and global intermodal capability. Through our colleagues, both on and offshore we own, operate, and charter the largest U.S. flag fleet in commercial service, including container vessels, tankers, heavy lift and multipurpose vessels.
Maersk Line, Limited is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk Line, Limited is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by calling 757.963.8800 or emailing [email protected] .
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