---

---

Location

Parkersburg, WV | United States

---

Job description

As a Part-Time Automotive Service BDC Representative, you will play a crucial role in ensuring exceptional customer service experience for our clients. Your primary responsibilities will include:

• Handling inbound calls and inquiries from customers regarding automotive service appointments, inquiries, and follow-ups
• Making outbound calls to schedule service appointments, confirm appointments, and conduct follow-up calls to ensure customer satisfaction.
• Responding to customer inquiries via email, chat, and other communication channels promptly and professionally.
• Maintaining accurate records of customer interactions and service appointments in our database system.
• Collaborating with service advisors and technicians to ensure smooth communication and coordination of service appointments.
• Assisting with administrative tasks as needed to support the overall operations of the BDC department.

Skills

• Good time management skills
• Proven track record of achieving or over-achieving goals
• Outstanding communication skills
• Professional work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Call center experience helpful, but not required.

Requirements:

• High School Diploma or equivalent, some college preferred.
• Previous experience in a customer service or call center role, preferably in the automotive industry.
• Stable work history required with historical job stability.
• Excellent verbal communication skills must speak clearly and professionally.
• Must have a professional appearance.
• Ability to work in a structured environment and adhere to attendance policy and schedule requirements which included evenings and weekends.
• Proficient with basic computer applications
• Outgoing and friendly personality not easily intimidated, ability to handle customer rejection.
• Ability to maintain high levels of professionalism, salesmanship, teamwork, organization and customer service.
• Ability to work well in a fast-paced and diverse environment.
• No Paper Applications Available. Applicants Must Have A Valid Email Address

We are an equal opportunity employer and prohibit discrimination or harassment without regard to regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. About Pioneer Parkersburg Honda Pioneer-Family has been doing business in the Marietta and Parkersburg area for over 40 years! We are proud to be directly serving Parkersburg and surrounding areas!

---

Job tags

---

---

Salary