Location
Girard, OH | United States
Job description
IT Support Specialist - Girard, OH
HOURS OF OPERATION Monday thru Friday 7:00 AM to 4:00 PM
OVER TIME Saturday rotation. Off hours may be required to provide remote support, upgrades, disaster recovery, etc..
Summary
- Provide technical support to internal employees across multiple Metalico locations.
- Support may range from simple troubleshooting to more complicated issues.
- Support Corporate IT Director with projects and initiatives.
Essential Job Functions
- Provide efficient and effective support via phone calls, text messages, and IT ticket system.
- Provide remote user access support.
- Troubleshooting of PC, Laptop, Server, Printer, and Networking Hardware.
- Installation and troubleshooting of specialty devices – scanners, thermal printers, etc.
- Support & troubleshooting of:
- Phone systems
- Security and camera systems
- ERP system
- Company cell phones including MDM.
- Assist with planning of upgrades & installations (hardware & software).
- Minimize and eliminate IT issues at all locations.
- Backup & disaster recovery.
- Anti-virus & cyber security.
- Monitoring network usage.
Technology Skills
Competency in the following areas:
- MS Office, Office 365, Windows Operating Systems, Windows Server (incl Active Directory), MS SQL Administration, Wired & Wireless Networking.
Qualifications
- Bachelor's Degree Information Systems, Computer Science, or related undergraduate coursework and/or Microsoft certifications.
- 2 years' experience in IT end-user support.
- Excellent IT support and listening skills.
- High energy with attention to detail.
- Focus to close out tickets completely.
- Ability to prioritize tasks to maintain 100% uptime at all locations
Travel Requirements
Willing to travel between Metalico locations as needed (Youngstown / Girard, Akron, and Pittsburgh).
Work Hours Hours of Operation – Monday thru Friday 7:00 AM to 4:00 PM
Overtime – Saturday rotation. Off hours may be required to provide remote support, upgrades, disaster recovery, etc. (typically done remotely).
BENEFITS: - Medical/Dental/Vision Insurance.
- Flexible Spending Account (Out of pocket)
- 401(k).
- Aflac Services (Out of pocket).
- Life insurance
- Paid vacation.
- Paid sick time.
About Metalico
Metalico is a leading full-service, broadly diversified scrap metal recycler, principally operating in the Northeastern United States. Our scrap operations source, buy, process, and sell four distinct groups of commodity metals for use in the manufacture of new products: We recycle scrap steel and iron, which is sold primarily to domestic mills and foundries. We recycle non-ferrous metals, principally aluminum, copper, lead, and nickel-based steel and high temperature alloys. These products are sold to domestic manufacturers and, to a lesser extent, to the export markets. Metalico today employs 600 people in 27 operating locations across 6 states. Metalico is headquartered in Cranford, New Jersey
Metalico is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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