Location
Waltham, MA | United States
Job description
The Account Manager will be a critical part of the National Wholesale group, reporting to the Manager of Optimization, Analytics and Operations, of Branded Wholesale and National Wholesale. You will be responsible for account management and serve as the primary liaison between new/existing customers and other Global Partners departments. A positive, entrepreneurial mindset, exceptional organizational skills, attention to detail and operational excellence is required. This position is based in our Waltham, MA office.
For over 75 years Global Partners has been delivering the energy, products, and services that make life better. We've also successfully developed community integrated convenience stores where we are transforming the customer experience and rethinking what it means to lead as an adaptive energy distribution company. This is a source of pride and frankly we don't plan on stopping. With our recent game changers such as Alltown Fresh Gourmet Market and Renewable Diesel Fuel, we are looking to continue responsible and innovative growth. From design, supply, and tech we're looking for people to contribute to our company's direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what's next.
The Types of "Energy" You Bring - Excellent written and verbal communication skills.
- Strong time management and organizational skills.
- Proficiency with Microsoft Office (especially Excel).
- Ability to work independently but also collaborate, initiate interactions and execute daily tasks completely and efficiently.
"Gauges" of Responsibility - Support daily business activities of the National Wholesale and Branded Wholesale team.
- Manage third party branded site upgrade and program requirement communications.
- Ensure the accuracy of the billing process and timely invoicing
- Serve as Primary Contact for customers for day-to-day supply allocation, loading, and billing issues.
- Ensure customer service quality, efficiency, and accuracy with all transactions.
- Resolve customer complaints in a friendly and tactful manner. Research and resolve complex customer issues.
- Provide reporting to management regarding account P&L, Sales team activity, etc.
- Analyze and understand business opportunities created by Sales team.
- Take ownership of processes that drive sales strategy, including allocations, GPOs, product reserves, etc.
- Use critical thinking to apply commercial knowledge gained in the role to identify growth opportunities through daily processes.
- Administer sales support through CRM platform, ensuring accounts are updated with the most recent data and sales activity.
- Organize and administer customer setup process for new and existing customers.
- Ensure that new customer setups have all the necessary Tax certificates, EFT information, loading Pin numbers, and instructions.
- Verify that the Tax and Credit departments receive the required information.
- Develop proficiency in Right Angle Risk Management Platform, Sugar, DTN, Global Connect, and other systems
- Perform other duties as required.
"
Fuel" for You - Coins! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
- Health + Wellness - Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
- The Road Ahead - We offer 401k and a match component!
- Professional Development - We provide tuition reimbursement; this benefit is offered after 6 months of service.
- Give Back! We believe in community support. We know everyone gives in their own way, that's why we offer paid volunteer time-off to you to help an organization of your choice.
The GPS of our Interview Process - First thing first, if you're interested in the role, please apply.
- A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact you.
- We conduct "in-person" (ZOOM) interviews and provide additional interview information or other items needed at that time.
QUALIFICATIONS - Excellent written and verbal communication skills.
- Excellent written and verbal communication skills.
- Strong time management and organizational skills.
- Proficiency with Microsoft Office (especially Excel).
- Ability to work independently but also collaborate, initiate interactions and execute daily tasks completely and efficiently.
- Positive, entrepreneurial mindset.
- Consistent desire to grow.
- Uses experience gained in role to ask thoughtful questions and drive personal commercial knowledge growth.
- Solution oriented individual with a "do what it takes" mentality.
- Enjoys building relationships with customers and suppliers.
- Strong budget management skills.
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Education Requirement - Bachelor's Degree or equivalent knowledge
Research shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you.
Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.
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