Customer / client specialist - goods
Location
El Segundo, CA | United States
Job description
Do you have a passion for the luxury industry and a knack for building exceptional customer relationships? Are you driven to ensure clients achieve their goals and experience unparalleled service? If so, then we want to hear from you!
Our global client is looking for a Customer Success Specialist with a deep understanding of the luxury industry, you will play a critical role in ensuring our esteemed clientele has a seamless and fulfilling journey with their brand. You will be the dedicated point of contact, building strong relationships and acting as a trusted advisor, ensuring our clients maximize the value of our products and services.
Responsibilities:
- Own the customer experience for a portfolio of high-profile luxury clients, providing white-glove service and exceeding expectations at every touchpoint.
- Partner with clients to understand their unique needs and challenges, developing personalized strategies to achieve their desired outcomes.
- Proactively identify opportunities for upselling and cross-selling, while maintaining a strong focus on client satisfaction.
- Become a trusted advisor, providing ongoing support, guidance, and training to ensure clients are equipped to leverage our offerings to their full potential.
- Anticipate and resolve any issues that may arise, ensuring a smooth and positive client experience.
- Collaborate effectively with internal teams, including sales, marketing, and product, to ensure a seamless client journey.
- Collect and analyze client feedback, identifying trends and opportunities for improvement to enhance the overall customer experience.
Qualifications:
- Minimum 5+ years of experience in a customer success role, preferably within the luxury industry.
- Proven track record of building strong relationships with high-net-worth individuals and discerning clientele.
- In-depth understanding of the luxury market, its nuances, and the expectations of luxury consumers.
- Excellent communication, interpersonal, and presentation skills.
- Problem-solving skills and the ability to find creative solutions to client challenges.
- Proficient in CRM and other relevant software applications.
- Data-driven with the ability to analyze customer data and translate insights into actionable strategies.
- Passion for the luxury industry and a commitment to exceeding client expectations.
If you feel you would be a perfect fit please send your resume to:
[email protected]
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