Systems & Service Trainer
Location
Richardson, TX | United States
Job description
Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.
WHAT YOU’LL BE DOING
As the Systems & Process Trainer , you will collaborate closely with our Sales and IT teams to develop and deliver comprehensive eLearning and ILT courses for the Lennox Commercial Sales and Support teams. You will be accountable for championing change adoption and supporting effective and efficient usage of systems and resources. This role will report to the Training and Enablement Manager.
- Curriculum Development- Work closely with the IT team to understand system functionality and processes. Develop engaging and effective eLearning modules and ILT courses tailored to the needs of the sales and customer service teams.
- Training Delivery- Deliver impactful training sessions, both virtually and in-person, ensuring participants gain a deep understanding of relevant systems and processes. Customize training programs based on specific needs of different teams.
- CRM Expertise- Utilize extensive CRM (Customer Relationship Management) experience to enhance training content and provide real-world examples. Guide teams in maximizing CRM tools to improve sales and customer service efficiency.
- SAP and HVAC Knowledge- Preferred candidates will possess knowledge of SAP systems, HVAC industry, and Lennox Commercial sales and service processes. Integrate SAP and HVAC specific content into training materials to create a well-rounded learning experience.
- Continuous Improvement- Stay updated on industry best practices and technology advancements. Gather feedback from participants to continually enhance and refine training programs.
Additional responsibilities:
- Collaborate with T&E Manager and training peers to develop training strategy for Lennox Sales Resources including sellers, lead gen reps, and overlays.
- Establish methodology and cadence to reassess all systems and process training initiatives, incorporating team and customer feedback to alter approach as needed.
- Establish course content and student learning objectives for Lennox Commercial Sales team and Lennox Commercial customers.
- This position could require up to 50% travel for in person training conducted throughout the US and Canada.
WHAT WE OFFER
Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.
- Competitive base salary
- Excellent medical plans designed to support healthy lifestyles
- Mental and financial health programs
- Outstanding 401k with company matching
- Employee stock purchase program
- Community involvement opportunities
- Robust employee assistance program
- And much, much more!
WHAT WE ARE LOOKING FOR
- Bachelor's degree preferred in Business, Learning & Development, a related field, or equivalent experience.
- 5+ years training experience
- HVAC Industry knowledge
- 3+ years of system (CRM – SAP a plus) and process expertise.
- Requires proficiency using Microsoft Office including Word, Excel, PowerPoint and Outlook.
- Strong verbal and written communication skills required.
- Strong presentation, classroom management, and facilitation skills required.
The Compensation range for this position is approximately $64k - $84k and will be based on the candidate’s qualification, experience, and education.
WE VALUE DIVERSITY
We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.
#LI-JC1 #LI-hybrid
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