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Location

Sunrise, FL | United States

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Job description

Job Description: Job Title: Workplace Experience Coordinator
Bill Rate to CBRE: Not to exceed XX33.50
Duration: 3 months w/ extension possible
Location: 100% on site Sunrise, FL
o Travel Requirements: N/A
Hours: Standard
Role Overview: The Workplace Experience Coordinator role is at the forefront of delivering a positive, world class office experience as a cultural ambassador, community advocate and service leader. As part of a front-of-house team, you will be responsible for providing excellent service and creating a comfortable atmosphere by greeting visitors while supporting all employee-facing services.

Day to Day Responsibilities:
o Greets employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties.
o Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
o Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues.
o Responds to customer requests and complaints with accurate and thorough information according to specific request.
o Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications in accordance with operating procedures.
o Maintains records of vendors proof of insurance and confirms contractual documentation is received. Collaborates with vendors and employees who provide services and goods.
o Delivers orientations, tours of facilities, how to submit a work order, supply storage, amenities and software ordering. Provides overview of Host Experience service.

Years Experience Required: 1+ of front desk, concierge, customer service or other hospitality related
Education Requirements: High School Diploma or GED
Systems/Software Proficiencies: MS Outlook
Physical: Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.

Top 5 Must have Skills:

o Hospitality Experience
o Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
o Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
o Apply a high level of attention to detail as well as strong verbal and written skills.
o Comfortable wearing a uniform.

Prescreening Questions: Describe a recent experience in which you gave excellent customer service during a time you were dealing with more than one guest. Are you able to work 100% on site and in uniform?

Interview Process: 1st Round Video, 2nd Round On-site
Covid Protocol: N/A
Work Equipment: N/A
Additional Sills:

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Job tags

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Salary