Team Center Coordinator (TCC)- Clinical Decision Unit

Location

Stuart, FL | United States

Job description

req#: 248415

Location: Stuart, FL

Facilities: CC Martin Hospital South ,

Professional Area: Nursing Patient Support

Department: 6341 MMS CDU-Cleveland Clinic Martin Health

Job Code: 001257

Schedule: Full Time

Shift: Days

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment. 

As a Team Center Coordinator, you will provide a high level of customer service to patients, families, visitors and caregivers to promote and support the highest level of patient experience. In this role, you will perform administrative and clerical duties to ensure efficient operational flow while also providing or assisting with basic direct patient care activities under the supervision of a Registered Nurse (RN).  

The ideal future caregiver is someone who:  
• Provides care with compassion and empathy.   
• Can critically think and problem solve for patients’ best interests.  
• Is an excellent communicator, critical thinker and problem solver. 
• Advocates for their patients.  
• Is a resilient team player.   

This opportunity allows you to be valued as a team member and supported as you achieve your goals. You’ll work alongside highly trained caregivers, gain hands-on experience and skills, build a rewarding career and if you desire, continue your education as this opportunity offers tuition reimbursement.  

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Job Responsibilities:

• Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.
• Responds to patient call lights in a manner that expedites appropriate follow through.
• Makes rounds on patients throughout their hospital stay.
• Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.
• Assists with processing patient admissions, transfers and discharges.
• Provides concierge service to assist patients and families with way finding and directs them to available resources.
• Assembles and maintains patient medical records and other documents related to patient care.
• Assists with unit clerical functions.
• Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.
• Reports abnormal findings or changes in physical, mental and emotional conditions to RN. These include but are not limited to vital signs, weights, assisting patients with personal care and activities of daily living, patient transfers/transport, pulse oximetry, point of care testing, application of external monitoring devices, and further technical skills of phlebotomy, clean dressing changes, and 12-lead ECG’s.
• Assists with keeping patient rooms clean & orderly.  
• Demonstrates a positive, concerned and sensitive response in the workplace.
• Ability to read, write and speak English and to follow oral and written instructions.  
• Ability to perform basic clinical mathematics.
• Competencies in both the professional, technical and clinical knowledge domains must be demonstrated in a safe, effective and efficient manner.
• Maintains personal growth and development through the ongoing process of formal and informal education.
• Other duties as assigned.

Education:

• HS diploma or equivalent GED required.

Certifications:

• Basic Life Support (BLS) through American Heart Association (AHA) required

Complexity of Work:

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Work Experience:

• Demonstrates proficiency in applied mathematics & reading comprehension at an 8th grade level.
• Prior job experience with typing or computer training or equivalent coursework.
• Microsoft Office experience preferred
• One year of recent, full-time patient care experience and/or customer service-related role. Additional education/training may substitute for some/all of the stated experience (i.e. mental health experience). 
• Nursing students who have recently completed a minimum of one clinical rotation as part of an accredited nursing school program may substitute the clinical rotation for the required experience.
• Military experience as a Hospital Corpsman (HM), Combat Medic (68W) or Medical Service Technician (4N0X1) will be considered.

Physical Requirements:

• Work requires finger dexterity and eye/hand coordination to operate a computer keyboard at a moderate skill level.
• Requires frequent data entry, standing and walking for extensive periods of time.
• Mental Demands: Ability to work at a fast pace and prioritize multiple assignments/projects and respond to numerous requests; ability to resolve conflicts among staff and to work collaboratively with department directors, physicians and other members of the Healthcare team; ability to ensure operational efficiency; ability to problem-solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Special Demands: Needs minimal sustained direction in assessing needs, directing staff and carrying out departmental and professional responsibilities.
• Requires full body motion to move and lift patients, manual finger dexterity with good eye/hand coordination; involves extensive standing and walking.
• Medium Work – Exerting 50 to 100 pounds of force rarely, and/or 0 to 50 pounds of force occasionally to move objects.
• Physical Demand requirements are in excess of those for Medium Work.
• Requires full range of motion, manual and finger dexterity and eye-hand coordination.
• Requires normal or corrected speech, hearing and vision.
• Requires some exposure to communicable disease or body fluids.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System’s Smoking Policy will be permitted to reapply for open positions after one year.
Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

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