Morph Enterprise
Location
Wilmington, NC | United States
Job description
Job Title: Desktop Support 3
Location: Wilmington
Interview: MS Teams Interviews - in person interviews may be required. Please indicate on the coversheet if your candidate is available for in person interviews.
100% On-Site
The Desktop Support Specialist provides day to day help desk support for the customer base.
Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.
Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.
Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.
Responsible for logging incidents and problem resolution activities into a computerized tracking system.
Responsible for maintaining a robust and accurate knowledge base repository.
Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.
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