Oakland Community Health Network
Location
Pontiac, MI | United States
Job description
Description
Job Title: RISE Center Care Manager Starting Salary: $51,163
The case manager provides support to Oakland County residents at the Oakland County Resource
and Crisis Center (RCC). This position is a full-time office position which requires minimal travel. The
primary focus of the case manager position is to provide support, education, connection to
community resources, and advocacy to persons served. Some significant roles and responsibilities
include DHHS processes, various types of employment advocacy, and familiarity with the services
provided by Ooakland Community Health Network, including crisis services at the Resource Crisis Center.
Under general direction and as assigned:
- Be familiar and comfortable with the culture and characteristics of persons with substance use disorders and Mental Health disorders and provide a welcoming and accepting environment in which this population and their families can receive services
- Completes documentation and required paperwork within 24 hours of service delivery
- Have knowledge of the Michigan Department of Health and Human Services (MDHHS) programs and eligibility requirements
- Know the MDHHS MiBridges website and services available to clients through it
- Be familiar with community resources available to Oakland County residents
- Have knowledge of Oakland Community Health Network (OCHN) processes and help clients navigate mental health and substance use screening parameters
Education:
Bachelors of Social Work
Training Requirements (licenses, programs, or certificates):
· Bachelor’s Social Work License
· CADC or CAADC preferred
Experience Requirements:
- At least one year working in the human service field. School internships may be considered
Job Specific Competencies/Skills:
- Be flexible and adaptable to changing work environments
- Be able to multi-task
- Have effective communication skills and be comfortable doing presentations
- Have knowledge of health insurance practices and be able to direct clients in using servicesavailable to them through their health plans
Knowledge Requirements:
- Knowledge of protocols related to acute care and transitions in care.
- Knowledge of services and supports in a crisis continuum of care.
- Knowledge of the Petition and Certification process.
- Knowledge of Recipient Rights.
Oakland Community Health Network’s Core Competencies
- Interacting with others in a way that gives them confidence in one’s intentions and those of the organization; demonstrating loyalty to the organization and its mission and values; maintaining social, ethical, and organizational norms; firmly adhering to codes of conduct and ethical principles. (Integrity/Building Trust)
- Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships, recognizing that the ultimate customer is the person served. (Customer Focus)
- Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. (Continuous Learning)
- Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence in addition to consciously adopting organizational standards of excellence. (Work Standards)
- Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message. (Communication)
Other Information: (Travel required, physical requirements, on-call schedules, and so on):
OCHN is committed to building a diverse team and fostering an inclusive and equitable culture. We
are proud to be an equal opportunity employer that embraces and encourages our employees'
differences. This includes (but is not limited to) ability, age, color, family type, gender expression
and identity, individual expression, medical conditions, national origin, pregnancy, race, religion,
sexual orientation, veteran status, and all other diverse and wonderful characteristics.
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