Senior Onboarding Specialist

Location

Scottsdale, AZ | United States

Job description

Who We Are

GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

We are seeking a Senior Onboarding Specialist directly focused on Mid-Market and Enterprise customer implementations. The Senior Onboarding Specialist is directly responsible for driving successful implementations in a project management capacity, possessing exceptional presentation skills and technical knowledge of the product to ensure our customers are set on a positive trajectory for success immediately after they choose to do business with us.

Most of the time spent within this position will be working with customers to deliver onboarding plans within a set implementation framework by conducting live training sessions, leading executive level status meetings and ensuring the implementation process is staying on target. The position requires a willingness to work cross functionally with both technical and customer facing internal teams to accomplish successful implementations at scale.

The average number of implementation projects vary on a monthly basis. The ideal candidate will be able to handle multiple projects simultaneously while maintaining organized project plans and keeping detailed notes in the company CRM system for future reference after the customer exits onboarding, ultimately ending in the hands of our Customer Success team.

What You'll Do

• Execute on a standardized framework for a successful implementation while incorporating specific customer use cases into the project.
• Lead live product trainings - often including multiple customer stakeholders
• Problem Solve - Closely track project milestones and communicate any roadblocks with both the customer and internal team members.
• Build and maintain strong, trusted working relationships with customer project sponsors and power users
• Manage projects utilizing internal tools that communicate the status of projects to internal stakeholders
• Develop and maintain product expertise, including best practices to provide value to customers
• Ensure the customer is "right-sized" with the correct subscriptions based on their needs - driving upsell opportunities when necessary
• Plant seeds - Identify future opportunities within the account and document them for follow up by the Customer Success / Sales team later in the Customer Journey
• Work with internal technical resources to ensure all custom integrations are configured properly upon go live
• Document activities in our internal CRM and provide feedback for future implementations
• Increase time to value for our customers upon initial purchase.
• Influence future lifetime value through higher product adoption, customer satisfaction and overall NPS scores
• Provide valuable feedback on enhancing the onboarding experience for future customers

Requirements

• 3+ years of direct customer experience in a SaaS company required
• 3+ years of experience with transportation/fleet related technologies preferred
• Exceptional presentation skills with a focus on delivering clear and concise product demonstrations
• Customer-first mentality; ability to empathize and build customer relationships
• Excellent personal organization and problem-solving skills, with ability to work well under pressure and to meet deadlines
• Strong work ethic with the ability to self-start, prioritize, and multi-task
• Unique ability to talk technical details and business strategy in the same conversation

What We Offer

• Fast paced and rapidly growing environment
• Chance to deliver mission critical data that drives the operations of our economy
• Opportunity for professional growth and development
• Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
• There's more as well! Speak with us to find out all details!

Benefits

• 401(k) matching
• Full Health Benefits (Health, Vision, Dental)
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement

Job tags

Salary