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IT Technical Support and Network Administrator


Castilleja


Location

Palo Alto, CA | United States


Job description

IT Technical Support/System Administrator

About Castilleja

For over 100 years Castilleja’s mission has been to educate motivated young women to become confident thinkers and compassionate leaders with a sense of purpose to effect change in the world. We believe in the power of women learning and leading and are excited that you are interested in joining us. If you are driven, motivated, and eager to make a difference, we would love to meet you!

Castilleja provides

ABOUT THE POSITION

We are looking for a candidate enjoys helping and guiding our students, faculty and staff how to use technology more effectively and who has a passion for working with IT hardware and software. Reporting to the Director of Technology, this position requires functional expertise to support the user community, manage IT technology stacks, and help with IT infrastructure upkeep and transformation.

The ideal  candidate has experience and knowledge of multiple aspects of Information technology such as desktop engineering (Mac), Audio/Visual and event support, Google Workspace, server administration, network, SAN storage, and VMware. This person is self-motivated, security focused, customer oriented, and eager to learn and take on new challenges and responsibilities.  This is a full time on-site position (not remote). 

Technical Support Specialist (50%)

Provide first-line support to end-users, in addressing their IT-related issues and inquiries. Ideally, this person will communicate technical solutions to non-technical users in a clear and understandable manner as well as keep users informed about the status of their issues and provide timely updates on problem resolution.

System Administration (50%)

Upkeep existing IT infrastructure and contribute to digital transformation initiatives

Education and Experience:

Requires:

Compensation and Benefits:

Equal Opportunity Employment:

 


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