Hub International
Location
Newport Beach, CA | United States
Job description
**IGNITE YOUR PASSION
WHO WE ARE.
Breaking Boundaries for 25 years - and counting.
The world is rapidly changing, and HUB is here to advise businesses and individuals on how to prepare for the unexpected. With more than 530 HUB offices across North America and ranked 5th among the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
WE LOVE OUR PEOPLE & OUR PEOPLE LOVE US.
We have the competitive, exciting, and friendly work environment you are seeking. We strategically position our employees for longevity and success by investing in their future and providing continuous opportunities for growth and development . Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. We welcome ALL candidates and are proud of our wonderfully diverse employee population.
We are proud to be designated “Top Workplaces 2023” for the 4th consecutive year!!
“ HUB LAOC is a place where I have every opportunity to share my voice and be part of the diverse culture in our organization. I feel very confident as my authentic self and know I have a place at HUB where my ideas and contributions are welcomed, valued, and respected. ” Glenn - VP, Constituent Experience
“ In my short time here at HUB, I have already had the privilege of working with some of the most outstanding coworkers! At HUB, no matter what your job title is every single person from the top down makes you feel like you have a voice and wants you to know that you are playing a crucial role in this company's future. I love that HUB places so much value on building relationships with those you work with and recognizes the importance of communication and camaraderie in the workplace. I look forward to having many more years of being a part of the HUB family! ” Clara – Client Service Associate
WE'LL TAKE CARE OF YOU.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help you reach your health, retirement, and professional goals. Our suite of benefits includes PPOs, HMO, HSA, FSA, vision coverage, dental coverage, pet insurance, paid time off, a generous 401k plan and more!
THE OPPORTUNITY:
The Employee Benefits team provides critical support to clients through day-to-day service, client advocacy with carriers and vendors, and systems management of their employee benefits program. The Employee Benefits Client Service Manager oversees the day-to-day functions of a set group of employees. This is a leadership and supervisory position that manages client related services. This position will also assume the duties and responsibilities of an Account Executive to service a book of business.
Duties & Responsibilities
Manages and mentors a team of employee benefits Account Representatives. Account Representatives provide support to Account Executives on large group business clients.
Sets departmental expectations, standards, policies and procedures and periodically audits/reviews standards to provide personnel coaching or feedback.
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance. Provides appropriate feedback and identifies training opportunities.
Acts as a resource for problem escalation when the team encounters complex issues. Reaches resolutions or identifies the need to further escalate an issue and communicates appropriately with all necessary parties.
Conducts team meetings to update members on best practices, continuing expectations, assignments and responsibilities clearly and professionally.
Stays current on new and existing HUB resources and specialty practices, carrier updates as well as state and federal regulations.
Develops and manages team implementation strategy in tandem with assigned producer and/or HUB leadership.
Reviews and is responsible for client deliverables ensuring they meet client expectations and HUB branding and presentation standards.
Champions communication of goals, vision, and procedures developed by the HUB leadership teams.
Consults frequently with and is open to new ideas coming from team members.
Conducts annual performance reviews for all direct reports.
Fosters a positive and mutually supportive working environment, in order to provide the best possible client service and producer support.
Develops and shares comprehensive analysis of team performance based on goals, objectives, and deadlines with HUB leadership.
Works with regional EB Leadership to identify, develop and execute regional and national initiatives through project management activities and coordination of resources.
Develops best practices for leveraging standard technology platforms and tools.
Actively communicates with or visits prominent EB clients on a planned periodic basis to determine level of satisfaction and/or any additional service needs.
Actively works with Commercial Lines and Personal Lines to facilitate cross-sell activities and services.
Assists assigned producer or HUB Leadership in developing new business opportunities and delegating to appropriate team members.
Will support a book of business with similar duties and responsibilities as service staff.
Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB's best practices and standard procedures.
Acquires understanding of clients' business and insurance objectives and critically analyzes and compares insurance plans to determine suitability.
Establishes and maintains strong business relationships with clients and insurance carriers.
Serves as client point of contact for day-to-day eligibility, claims, billing and benefit administration inquiries; acts as liaison between clients and insurance carriers to resolve service issues.
Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses.
Performs other duties and projects as assigned.
WHAT YOU BRING TO THE TABLE:
Qualifications
High School Diploma / GED; College degree strongly preferred
5-10 years of benefit insurance related experience (brokerage preferred) or equivalent combination of education & experience
2+ years supervisory experience
Life & Health License
Knowledge / Skills / Abilities
Ability to assertively direct and supervise staff; including but not limited to responsiveness to staff needs, and personnel issues, and provide consistent/fair evaluation.
Ability to effectively and professionally communicate orally and in writing with internal and external customers.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Desire to learn and grow within the insurance industry.
Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
Confidence and demeanor to effectively interact with all levels within the organization.
Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients' needs.
Ability to effectively work with a team and coach others in developing their skills and abilities.
Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.
Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
Computer skills: proficiency with Microsoft Office Suite, Outlook and agency management systems.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Working Conditions and Physical Demands
This position primarily involves remaining in a stationary position for the majority of the workday.
The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
*The expected salary range for this position is $66,560,to $110,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
TAKE THE FIRST STEP TOWARD AN AMAZING FUTURE.
We want to meet you! Apply today and start your journey to a better tomorrow.
Department Account Management & Service
Required Experience: 7-10 years of relevant experience
Required Travel: No Travel Required
Required Education: Bachelor's degree (4-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
EEOAA Policy
E-Verify Program
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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