Customer Service Representative (REMOTE)

Location

Albuquerque, NM | United States

Job description

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This entry level position is full-time,  FULLY REMOTE , and will require some night(s) and weekend(s) work. The Customer Service Representative will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence. 

This is a role for Apple power-users, must know iWork and be skilled with iOS and macOS.

Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Responsibilities:

• Handle high amounts of incoming calls
• Identify and evaluate customers' needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements:

• Some proven customer support experience or experience as a client service representative is  preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multi-task, prioritize, and control time effectively
• Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
• Ability to work nights & some weekends 
  • 8am - 6pm CST, 4 days/ week with rotating Saturdays  or
  • 8am - 4pm CST M-F with rotating Saturdays

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays Off

Salary: $30,000-$40,000/ year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality or sex, age groups (18+), and levels of education to apply. Authorized to work in the US and background check required.

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