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Location

Boston, MA | United States

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Job description

Are you passionate about optimizing workforce resources, creating efficient workflows, and ensuring smooth operations in a dynamic environment? Are you a master of analyzing data and foreseeing future needs with uncanny accuracy? If so, we have the perfect opportunity for you!

Our diverse and talented WFM team is seeking a skilled and dedicated Capacity Planner to join our team and play a key role in shaping our continued success.

As a Capacity Planner, you'll ensure our operations are optimized to their full potential. You will collaborate closely with cross-functional teams, including Operations, Recruitment, and Finance, to forecast demand, allocate resources effectively, and enhance the overall efficiency of our operations. Your meticulous planning and insights will enable us to scale our services seamlessly, delight our clients, and stay ahead in a competitive market.

If you are ready to make a significant impact in workforce management and be an integral part of our growth story, apply today!

What you’ll be doing

• Managing the entire life cycle of the capacity plan, overseeing tasks such as recruitment, training, and maximizing revenue and business growth
• Developing and maintaining robust capacity planning models to predict resource needs accurately
• Analyzing historical data, market trends, and future projections to forecast demand and capacity requirements
• Collaborating with various stakeholders to understand business requirements and translating them into WFM capacity plans
• Continuously monitor and evaluate key performance metrics to identify optimization opportunities
• Establishing, promoting, and standardizing activities and processes across forecasting, capacity planning, scheduling and real-time operations

What you’ll need

• Bachelor's degree
• Proficiency in data analysis and interpretation with ability to make data-driven scheduling decisions
• Advanced Excel skills and experience using SQL and GBQ
• Strong communication and interpersonal skills to collaborate effectively with diverse teams
• High attention to detail and the ability to work under pressure and tight deadlines

Preferred skills

• Proven experience in WFM covering all verticals, preferably in a fast-paced and dynamic environment
• 12 months’ experience in WFM capacity planning
• Strong understanding of WFM Planning & Delivery principles, WFM tools ( Verint , Teleopti,IEX, Aspect, Blue Pumpkin) and scheduling software

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Assistance?

For more information about applying for a career at Wayfair, visit our FAQ page here.

About Wayfair Inc.
Your personal data is processed in accordance with our Candidate Privacy Notice ( If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at [email protected].

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