Office Coordinator - Heart and Vascular Institute

Location

York, PA | United States

Job description

Join our team of Life Changers!
UPMC is hiring a Full-Time, Office Coordinator to support the offices in York and Hanover . 
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. 
The ideal candidate is able to work Mon.-Fri. 7:00am- 4:30pm time frame and willing to travel between our 2 locations as well as a few satellite locations
This position will be split between York (1703 Innovation Drive, York PA 17408) and Hanover (310 Stock Street, Hanover PA, 17331).

May occasionally have an early or late meeting.
Apply today!

Purpose:
The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.
• Ensure patient scheduling is accurate.
• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.
• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.
• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.
• Work denial work queues in conjunction with the CBO.
• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.
• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.
• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.
• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.
• Collaborate with manager in selecting, monitoring and evaluating front office staff.

Job tags

Salary

$20.1 - $30.13 per hour