Location
Albany, NY | United States
Job description
Phone/Skype Hire. Hybrid
Location: Albany, NY
Duration: 12+ months
Responsibilities
- Assisting end users with system issues via phone and email.
- Testing system functionality to determine root cause of user reported issues.
- Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
- Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
- Responsible for user-facing communications and reviewing training materials for accuracy.
Job Qualifications:
- Bachelor's Degree
- 3 years of relevant experience
- Equivalent combination of advanced education, training, and experience will be considered.
Skills Needed
- Strong customer service skills with prior experience working on a help desk
- Familiar with policies and protocols of the State agencies to deliver services to the citizens under various healthcare programs
- Experience in healthcare, Medicaid, and Long-Term Care required.
- Proficient with Microsoft Office Suite.
- Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.
Job tags
Salary
