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Location

Hagerstown, MD | United States

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Job description

Hagerstown Ford is the leading Ford Dealership in the Four State Area. We have brand new facilities and an excellent location. As a family owned and operated company for over 20 Years, Hagerstown Ford has built a solid reputation by providing superior quality products and services. When it comes to knowing Fords, no one does it better than the professionals at Hagerstown Ford. When it comes to hiring, Hagerstown Ford looks at potential, not just experience. And because we consider our employees family, we insist on protecting them and their family's well-being. If you take pride in a hard day's work, are adaptable, a problem solver, and a self-starter, then we want you to be part of Hagerstown Ford! Benefits

• Medical
• Dental
• Vision
• 401(k)
• Life Insurance
• Corporate Gym Membership
• Vacation

Responsibilities* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Reinforces company policies and adheres to company standards.
• Encourages compliance with applicable laws and regulations.
• Maintain good working relationship with factory(s) and foster positive employee relations.
• Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications* Organized and friendly personality

• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• Consistent record of service and sales success
• Strong record of positive customer satisfaction results
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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