Location
Euless, TX | United States
Job description
Guardian Fleet Services, a leading transportation and towing company across Florida, Georgia, Kentucky and Texas, is seeking a professional and reliable Dispatcher to join our team. As the company’s first point of contact for emergency and non-emergency calls, you will play a crucial role in maintaining our reputation for excellent customer service. This role requires excellent communication skills, the ability to multitask in high-stress situations, and a high level of organization. We offer a competitive $1500 sign-on bonus and a comprehensive benefits package.
Responsibilities
- Answering emergency and non-emergency calls and documenting important information.
- Coordinating with appropriate departments or field units to resolve issues.
- Operating and managing a multi-line telephone console system.
- Directing tow truck drivers to appropriate locations based on schedules, customer requests, or immediate needs.
- Prioritizing and organizing calls according to urgency.
- Providing customers with pricing information and responding to queries.
- Processing customer payments.
- Maintaining records of work requests, customer requests, completed work, charges, and other relevant information.
- Performing other duties as assigned.
Qualifications
- High school diploma or equivalent qualification.
- Excellent communication and interpersonal skills.
- Ability to handle multiple phone calls in a busy setting.
- Proficiency in English reading and writing.
- Accurate data entry skills.
- Computer literacy.
- Knowledge of Towbook software is a plus.
Benefits
- Medical, Dental, and Vision insurance.
- Short Term and Long Term Disability coverage.
- Company-paid $15,000 Life insurance.
- Voluntary Life Insurance.
- 401(k) retirement plan.
- Accident Insurance.
- Paid Time Off and Holiday Pay.
- Employee Assistance Program.
- Referral Bonus of $1000.00 for employees.
Guardian Fleet Services is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications. We encourage all qualified applicants to apply.
Job tags
Salary
