Manager, Residential Sales East
Location
Alabama | United States
Job description
The Manager, Residential Sales East is responsible for the hiring, training, coaching, and overall manag ement of the Residential Account Executives who acquir e new residential customers in our Alabama footprint.
This manager will lead and drive their Residential Account Executive team to exceed a variety of performance metrics that include neighborhood penetration rates , retention rates, recapturing of existing rooftops within our “ Fiberhoods ”, and Net Promoter Scores .
“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
- A relentless obsession to be the best in our industry
- A winner mentality determined to outsmart and outdo competitors
- A single-minded commitment to unbeatable customer experiences
- An unapologetic passion for innovation and technology
- An uncompromising drive toward continuous improvement
- A steadfast devotion to doing the right thing the right way
- A deep-seated dedication to accountability and ownership
- Mentor, develop, coach, train, and motivate Residential Account Executives to exceed team goals .
- Effectively communicat e job and team expectations, and then ensure defined goals and standards are exceeded .
- Develop performance metrics for sales teams and monitor results.
- Provide positive leadership to embrace change, new products or services , and new directions of the company.
- Manage all relevant processes and systems; monitoring for compliance with existing policies to ensure maximum customer satisfaction.
- Provide consultative sales leadership to sales reps and team members to elevate C Spire brand and sales results.
- Meet or exceed customer satisfaction standards, as measured in part by customer satisfaction surveys.
- Regularly participate in ride - alongs and monitor progress of new and tenured team members .
- Interacts with all levels- from executives to installers- while engaged in problem solving and situations that require conflict resolution.
- Perform additional duties as assigned.
- At least four years of proven success in outside sales, routinely exceeding sales quotas and performance metrics.
- Proficient in the use of a CRM system , as well as Microsoft Outlook, Word, Excel, Access , and PowerPoint.
- E xcellent written, oral , and interpersonal communication skills, and evidence of effective leadership abilities.
- College degree preferred.
- Proven e xperience in telecommunications / wireless services preferred .
- Previous leadership, supervisor, or manager experience preferred.
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