Commonwealth Computer Research
Location
Charlottesville, VA | United States
Job description
GA-CCRi maintains and deploys production systems for users across the Intelligence Community, Department of Defense, and commercial industry. We build and develop best-in-class all domain and globally focused situational awareness capabilities that process petabytes of data from numerous streaming data sources in near real time. Our systems apply state-of-the-art algorithms and machine learning techniques to extract features and fuse data from multiple phenomenologies to form a rich live view of objects in the sky, on the sea, and on the ground. These analytics are designed to determine not just where something is, but what it is, where it's been and what it's doing. All of this "data to knowledge" is made available to end users in our own browser-based application for visualization, analysis, and understanding. We always want to do more, and that's where you come in!
Job Description:
Under supervision, provide technical support for the installation, repair, and maintenance of personal computers and related systems.
Perform routine installations, upgrades, and backups of software and hardware applications.
Resolve routine software and hardware failures and notify supervisor of more complex issues.
Follow policy and procedures to resolve routine requests from employees at all levels.
Maintain various electronic and hard copy reports and logs.
Observe all laws, regulations, and other applicable obligations from customers and various regulatory bodies.
Work in a safe manner in accordance with established operating procedures and practices.
Essential Functions:
Install, maintain and repair a variety of personal computers, peripheral devices, and servers.
Test computer systems, peripherals, software applications and operating systems.
Provide routine hardware and software support for users.
Provide user training.
Perform routine diagnosis on failed equipment and software applications. Perform repairs or coordinate repair work with other internal and external teams.
Maintain reports and logs, including equipment inventory.
Create and maintain user-facing technical documentation and reference materials on a variety of topics.
Monitor and respond to user support tickets.
Complete other duties as assigned.
Requirements
Qualifications:
Associates degree with an emphasis in information technology or related discipline, or equivalent relevant experience in lieu of formal education.
Demonstrated working knowledge of current personal computer technologies including peripheral devices.
Demonstrated working knowledge of Linux and Windows operating systems.
Security+ Certification, or ability to obtain certification within 30 days.
TS/SCI Clearance
Excellent verbal and written communication skills.
Ability to communicate effectively with internal and external stakeholders with a wide range of technical skills.
Excellent troubleshooting skills. Ability to diagnose and resolve routine technical issues, and investigate more complex issues as part of a team.
Ability to work independently or in a team environment.
Ability to work extended hours occasionally to support off-hours support and maintenance tasks.
Travel Percentage Required
None
Relocation Assistance Provided
Yes
US Citizenship Required?
Yes
Clearance Required?
Yes
Clearance Level
TS/SCI
Benefits
Casual Work Environment
Intellectually Challenging Work
Health Insurance including FSA, HSA and Tricare Supplement options
Short/Long Term Disability Insurance
Generous Defined Retirement Benefit, including both a 401K match and pension plan.
Very Flexible Vacation Policy
The job description above is not intended to be comprehensive list. Responsibilities, activities, duties, and/or tasks may change or be assigned at any time.
CCRi is committed to a diverse and inclusive workforce because we know that our differences benefit our employees, our customers, and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, sex, sexual orientation, gender identity, national origin, status as a an individual with a disability, status as a protected veteran, or any other applicable legally protected characteristics.
*rate premium may be applied to positions in CA, VA, CO, AK, AL, CT, MA, MD, NJ, RI, and WA
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