Shop Foreman / Master Technician
Location
Lynn, MA | United States
Job description
Job Summary: We are looking for a Shop Foreman / Master Technician to join our team! The right candidate will have automotive service advisor experience, service technician experience, should be ASE certified, and should have a valid driver’s license. The day-to-day duties include performing work on specific repair orders and diagnosing what repairs need to be done, meeting with customers and determining their needs, providing excellent customer service, and overseeing quality control. Benefits* Competitive Pay
- Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
- 401K after 90 days
- Paid Time Off
- Sick Time
- Vacation Time
- Paid Training
- Career Advancement Opportunities
Responsibilities* Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Perform work specified on the repair order with efficiency and in accordance with dealership
- Increase customer satisfaction by building customer relations
- Test-drive vehicles, and test components and systems, using diagnostic tools and special service equipment
- Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service, and good employee and community relations
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Communicate directly with the Service Advisor so that customers are informed if any additional service is needed. Provide an estimate of time needed for additional repairs
- Increase profitability by maximizing sales & executing retail promotions
- Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
- Oversee and participate in quality control
- Participate in the development and documentation of standard operating procedures as appropriate
- Execute repairs under warranty to manufacturer specifications
Qualifications* High school diploma or equivalent, ASE Certification required
- 2+ years of Service Technician experience preferred
- Valid commercial driver’s license & clean driving record
- Excellent customer service skills and basic computer competencies
- Accredited training in service advisor skills, customer satisfaction, and quality control
- Automotive service advisor experience
- Ability to read, write and speak English fluently
- Ability to concentrate and accomplish tasks despite interruptions
- Dexterity, requiring a steady hand, excellent hand-eye coordination
- Teammate with ability to collaborate with others effectively
- Ability to learn new technology, repair and service procedures and specifications
- Positive, friendly attitude, along with an eagerness to improve
- Enjoy working in a dynamic environment
- Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment
- Multitasking skills
About Us: The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 55 years, we have been the North Shore's premier dealership group. We currently feature Ford, Nissan, Honda, Jeep, Chrysler, Infiniti, Volkswagen and Nissan NV Commercial Trucks. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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