Operations and Customer Service

Location

Sterling, VA | United States

Job description

At RXO Freight Forwarding (A sister company of XPO Global), we proactively manage the challenges of high value, time sensitive and delicate shipments. Our commitment is honesty, integrity, great customer service and no surprises.

Our vision is to provide our team members with a fun, family- oriented, and rewarding work environment. We go out of our way to create an environment where your hard work is recognized and appreciated. We are results based and not time based, and all team members are self-managed. We are currently looking for an Operations and Customer Service Agent. The primary duties include providing exceptional service to our customers and working through our vendors to make our promises happen! This involves everything in the entire process of both domestic and international freight forwarding including accurately quoting, arranging, routing, tracking, costing and rating shipments.

We might be a good fit if you enjoy:

• Providing superior service to all our clients, where our customers are never caught off guard.
• Working in a very fast-paced environment. Our loyal customers appreciate our sense of urgency and our aggressiveness towards making sure their shipments are handled properly.
• Working in ALL areas of the freight forwarding process.
• Working with others on a team to accomplish a shared goal.
• Variety, being busy, and not knowing exactly what every day will hold.
• Taking initiative and ownership, making decisions, being proactive, and working with  others to constantly make things better.

Required Skills and Traits Include, but are not limited to:

• Exceptional customer service with the desire to serve our clients in the best possible manner
• Excellent follow-through skills
• High attention to detail
• Easily able to operate with a sense of urgency
• Excellent verbal and written communication skills
• Can both follow procedures and think outside the box
• Proficient in MS Office Suite
• Solid math skills, you are able to sense when the numbers don’t look right or add up
• Independent and able to collaborate and be a team player
• High level of integrity
• Creative problem solver
• Did we mention a sense of urgency
• Familiar with shipping for DOD/US Government a plus

Hours, Salary and Benefits: 

• This is a full-time position, in-person/in-office position, averaging 40-50 hours a week. M - F, standard business hours.
• Salary range is dependent on experience, starting at $48,000 - $60,000, plus benefits, PTO.
• On-call hours may be required, once every 7-8 weeks on rotation, on-call hours are done remotely, employee is provided a computer and cell for remote on-call hours.

Job tags

Salary