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Location

South Bend, IN | United States

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Job description

Job Information

The District Parts & Service Manager (DPSM) represents Bobcat Company at the dealership/customer level. They are responsible for maintaining good relations between Bobcat Company, our independent Dealer Channel and the end users of our products. DPSM’s assist our dealers in their efforts to provide top quality parts and service levels and are responsible for developing their dealer product support capabilities, efficiencies and profitability. Much of what the DPSM does is focused on customer retention, which translates to reoccurring business.  

The DPSM will work from home and travel extensively to dealerships throughout assigned territory. This position is open to any location near a major airport in the South Bend, IN or Detroit, MI area. 

Role & Responsibility

District Management 

• Develop a relationship with the Dealer organization. Manage day-to-day interest, plans and goals of the Company
• Protect and manage the financial resources of the Company and our Dealers. Communicate the needs of the customers and dealers to the appropriate department within the Company
• Develop annual district strategy and individual Dealer strategy
• Drive district parts sales and stocking behavior to meet Annual Operating Plan (AOP) targets
• Support all parts and service programs through active promotion at the Dealerships
• Ensure Dealers have a clear understanding of the Company policies and procedures
• Advise Dealer staff in proper service and maintenance of all Company products
• Assist in initial capability evaluation of potential new dealerships
• Assist new Dealers in setting up their parts/service departments
• Assist in Dealer termination

Dealer Communication and Accountability

• Drive Dealer performance by holding quarterly Parts/Service performance reviews/Action Plan meetings
• Form action plans and influence buy-in of Dealer Principals, Parts Managers and Service Managers
• Display assertive implementation of Action Plan items

Customer Service

• Responsible for direct communications with dissatisfied customers to resolve complaints
• Timely and appropriate responses to customer complaints including resolution and survey follow-up
• Be available to assist in situations requiring technical support or feedback
• Improve customer retention through effective prescriptions and management of goodwill support

Job Requirement

• Associate's Degree in technical or related field.  Extensive related experience in lieu of degree will be considered. Bachelor’s Degree is preferred
• 2-7+ years of experience in the product support field, preferably with construction equipment or agricultural equipment
• Technically astute, product knowledge preferred
• Strong mechanical skills and equipment troubleshooting experience
• Excellent interpersonal, communication (written and verbal) and listening skills
• Effective negotiation skills
• Strong business and financial acumen
• Ability to make sound, timely decisions
• Self-motivated with strong time management skills and priority focus, due to home-based office environment
• MS Office Suite proficiency
• Valid driver’s license with clean Department of Motor Vehicle (DMV) driving record
• Travel Required: 50 - 75%
• #GD

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

Beware of Fraudulent Job Offers and Solicitations

Any legitimate job offer will be preceded by an official selection process.

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