Location
Parsippany, NJ | United States
Job description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Winston Benefits, a Brown & Brown company, is seeking a Training Coordinator to join our team! The Training Coordinator maintains knowledge of all products and services offered; is responsible for current and new staff preparedness; and creates training material and conducts classroom training.
What You'll Do
- Be knowledgeable of all products and services offered by Winston Benefits.
- Be knowledgeable of all workflow processes within the Winston Benefits organization.
- Work with Subject Matter Experts and Account Managers to develop new training material and maintenance of existing
- programs.
- Facilitate instructor-led classroom training and individual training on product knowledge and customer service skills for
- Call Center and Sales Department.
- Support Call Center and Sales Department as needed with electronic and paper application instructions and provide
- support for Telephonic and Field Enrollments.
- Support the development and execution of company initiatives.
- Conduct training for new hires by providing an introduction to Life and Health insurance benefits; develop customer
- service skills; individual sales coaching techniques and provide ongoing assistance.
- Determine individual training needs and provide feedback for current staff by observing incoming phone calls and
- conferring with Call Center Manager.
- Improving training effectiveness by developing new approaches and techniques.
- Provide back up to Call Center as needed during telephonic enrollments.
- Respond to inquiries from Call Center Information Specialists.
- Maintain ongoing knowledge of healthcare industry and prepare Call Center.
- Perform other duties as assigned.
What You'll bring
- Excellent punctuality and attendance.
- Strong sense of initiative and self-motivation.
- Ability to multi-task and be detail oriented.
- Excellent verbal and written communication skills.
- Ability to address difficult situations in a tactful, professional manner.
What We offer
- Generous benefits package: health, dental vison, 401(k), stock purchase, etc.
- Development opportunities
- Competitive compensation
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Job tags
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