Location
Chicago, IL | United States
Job description
Job Title: Application Support
Location: Remote
Duration: 12 Months
Pay Range: $35-$42/hr
Must Haves: Providing support for Payment related issues, MySQL, Splunk
Details:
- Frontline Support: Provide responsive and high-quality technical support to hotels and internal users regarding payment transactions, addressing inquiries, troubleshooting issues, and ensuring timely issue resolution.
- Issue Diagnosis: Collaborate with internal application teams to analyze and diagnose payment-related issues, identifying root causes and potential solutions.
- Issue Resolution: Work diligently to resolve payment-related issues, applying technical expertise and problem-solving skills to ensure a smooth and efficient resolution.
- Communication: Maintain clear and effective communication with hotels and internal teams, keeping stakeholders informed of the status of issues and resolutions.
- Documentation: Create and maintain detailed records of support requests, issue resolutions, and troubleshooting procedures, contributing to a knowledge base for future reference.
- Technical Skills: Utilize technical skills, including MySQL and Splunk, to analyze and interpret payment data and logs for issue resolution.
- Escalation: Escalate complex issues to senior support personnel or development teams as needed, ensuring prompt and effective resolution.
Report this job
- Dice Id: 91127026
- Position Id: 12369
Job tags
Salary
