Location
San Diego, CA | United States
Job description
Key Details:
- 30-day temp position (strong possibility of Temp-to-Hire)
- Onsite in Rancho Bernardo
- Leadership experience preferred
- Pay: $32-37/hr
Responsibilities:
Help Desk Support (50%)
- Perform end-user support activities and functions, including hardware, software and network troubleshooting on macOS and Windows platforms.
- Ask probing questions to understand and diagnose errors reported by end-users via multiple channels, phone, email, in-person, etc.
- Provide training to users on technical issues.
- Perform desktop, laptop hardware, software installation and configuration of computers at our San Diego location.
- Procure and deploy computers, mobile devices, and accessories.
- Configure new accounts and provides information to key contacts.
- Manage home folders, quota sizes, and permissions on file servers.
- Manage automated endpoint asset management, and deployment tools
- Manage endpoint anti virmalware software tools
IT Ticketing System (30%)
- Review and track support requests in the IT ticketing system.
- Maintain accurate accounting of work performed and alerts managers to unusual situations or backlogs.
- Ensure user compliance with defined computing practices and guidelines.
- Maintain technical and process documentation.
Administrative and Project Support (20%)
- Perform a wide range of administrative duties including purchasing, installations,
- configuration, troubleshooting, maintenance, upgrades, and general support for wired and wireless equipment.
- Work on various projects with systems administrators and network engineers.
- Support adds/moves/changes in our phone system.
Experience and Educational Requirements:
- 3+ years of desktop, laptop, equipment experience.
- 2+ years of applications, Windows and macOS systems.
- 1+ years of experience working at an IT Help Desk or experience providing IT
- support services to clients using a ticketing system.
- Demonstrated understanding of networked computer operating-system configurations.
- Strong interpersonal skills that include tact, good judgment, diplomacy, and flexibility
- related to staff, executive management, administrative staff and external contacts.
- Ability to work as a team member and be a team resource.
- Strong problem-solving skills, detail oriented
- Ability to meet tight deadlines and work under pressure; be resourceful, and an independent problem solver.
- Experience with:
- MS Windows, Office
- Active Directory administration
- MS Deployment server
- Endpoint asset management.
- Host based endpoint antivirus solutions.
- IP based unified communications (Cisco preferred)
- Basic networking
- VPN and MFA
- Multi-Function Printers
- MAC OSX
- Mobile devices, Android, and Apple
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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- Dice Id: RTL152550
- Position Id: JN022024360300-374
Job tags
Salary
