Duly Health and Care
Location
South Bend, IN | United States
Job description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
IT support of Epic modules and other related applications
Resolve training related issues in real-time with end users
Provide multi-faceted support and training options
Complete requested Epic build for local operational requirements
Differentiate Epic build needs verses training needs
Troubleshoot and understand end user needs
Escalate to and partner with Epic analysts for larger build requirements needed for local support
Test completed Epic build requests for accuracy
Participate in additional projects as assigned by supervisor
Work effectively and efficiently as part of a team on assignments. Can work independently on some assignments. Take direction.
Collaborate with customers, Epic analysts, other IT professionals to meet challenges and coordinate resources to achieve quality outcomes
Escalate problems and concerns to supervisors
Develop how-to documentation and workflows for end-users and fellow team members
Provide on-call support
KNOWLEDGE SKILLS AND ABILITIES:
Skill in communicating effectively in both oral and written form for the needs of the audience
Ability to adapt quickly to changes and assist with a variety of issues
Ability to combine pieces of information to form general rules or conclusions
Ability to utilize PC software applications in the creation, analysis and retrieval of data
Ability to complete independent and thorough research on workflows and technical configuration options
Ability to analyze, organize and prioritize work while meeting multiple deadlines
Ability to communicate and demonstrate system workflows
EDUCATION and / or CERTIFICATION/LICENSURE:
Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience
EXPERIENCE:
Previous experience in an IT development or healthcare operational support role
Applications experience in either an application support or implementation role
PHYSICAL AND MENTAL DEMANDS:
Activities involve sitting for prolonged periods of time with extensive work using computer keyboard and monitor and standing/walking for majority of the day.
Ability to process information and communicate data clearly and succinctly.
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