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Location

Lancaster, CA | United States

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Job description

Job Description

JOB DESCRIPTION

The Director of Ticket Sales and Service is responsible for leading the team's Season Ticket Membership Sales and Group Sales efforts.  This role will collaborate with the Team President to set and achieve all departmental sales goals. This position will be responsible for planning and executing all sales campaigns to hit targets and report analysis to senior management. This role is responsible for collaborating with multiple departments to set plans in place that achieve established ticketing revenue goals.

ESSENTIAL FUNCTIONS

• Develop and implement annual business plans and strategies for the membership sales (B2B, Consumer & Full Season Equivalents) and group sales departments to ensure sales goals are achieved or exceeded.
• Establish ticket sales performance objectives and revenue targets. Develop an effective tracking program to ensure team members are successfully meeting their annual goals. Set and review performance objectives and revenue targets.
• Plan and execute Season Ticket Membership sales campaigns including annual FSE launch, Mini Plans, Flex Vouchers, and more through sales/prospecting events, in arena prospecting, lead distribution and sales technology utilization. 
• Oversee Group Sales strategies, including group category sales, theme nights, promotions, ticket pack sales, group asset management, VIP/premium group sales, super group and distribution programs, game to game group target strategy, and other group sales initiatives.
• Direct management/oversight of Sales Executives (Group Sales, B2B, FSE) by directing tasks and projects, coaching, motivating, and mentoring the entire staff on Ticket Sales initiatives.
• Work cross-functionally with departments (Analytics, Ticket Operations, Marketing, Game Presentation, Events, Sales, Global Partnerships, PR, Arena Guest Services, Security) to seamlessly execute and grow ticket sales business opportunities.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

• The Director of Ticket Sales and Service must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
• Ability to construct business plans from scratch and execute on the plan
• Ability to inspire, lead and manage employees
• Highly organized, resourceful, detailed-oriented, quick learner and time management skills
• Ability to prioritize and delegate workload and solve problems efficiently and quickly
• Exceptional guest and client service capabilities
• Ability to multitask in a fast paced and high pressure environment
• Ability to professionally handle highly sensitive and confidential information
• Ability to professionally communicate and interact with all levels of management
• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Proficient with Microsoft Word, Excel, PowerPoint, Outlook and GSuite
• Quality presentation skills – ability to create, analyze, interpret, and present reports and correspondence
• Knowledge in TicketMaster, SeatGeek, Paciolan or other ticket software preferred
• Background in Sports/Entertainment/Hospitality industry preferred
• Bilingual (English & Spanish) a plus

QUALIFICATION STANDARDS

Education:

• BA/BS Degree (4-year) (Advanced Degree Preferred) in related field

Experience:

• A minimum of 6-8 years of related work experience 
• Major or Minor professional league group sales experience highly preferred

Compensation:
Salary Expectations: $80,000-$120,000  *Flexible based on experience and commissions* 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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