IOC Coordinator, JMP

Location

New York State | United States

Job description

WHO WE ARE

Passionate about People, Place, and Performance, Vantage Airport Group is a leading investor, developer, and manager of airports and transportation infrastructure around the world. Since 1994, Vantage has made more than 30 airports more efficient, profitable, sustainable, and connected to the communities they serve. Its current network is composed of 13 active airport and rail station operations, in locations ranging from large capital cities and tourist destinations to smaller destinations in the U.S., Canada, the Caribbean, and Europe.  

 

Notable network locations include the award-winning new $5.1B LaGuardia Terminal B in New York, named the 2022 World’s Best New Airport Terminal by Skytrax, and major concessions programs at Chicago Midway International Airport, Kansas City International Airport’s new terminal, and Philadelphia’s historic William H. Gray III 30th Street Station. Together, Vantage airports served 53 million passengers in 2022, traveling on 160 different airlines to 265 global destinations. Vantage is a wholly owned strategic platform of Corsair Infrastructure Partners for capital deployment in the airport sector.  

 

Vantage’s latest airport terminal project is the $4.2B development of a new world class international Terminal 6 at John F. Kennedy International Airport (JFK), now underway. The Vantage-led team at JFK Millennium Partners is developing Terminal 6 in two phases, with the first gates opening in 2026 and construction completion in 2028. This new, 1.2 million square foot international terminal on the north side of JFK will feel like a boutique luxury hotel, featuring bright and airy check-in and arrivals areas, NYC-inspired shopping, dining and amenities, premium lounges, and generous seating areas. The redevelopment will transform the guest experience at Terminal 6 while offering numerous opportunities for minority, women-owned (MWBE), service-disabled, veteran-owned (SDVOB) and local business enterprises (LBEs).   

 

THE ROLE

The Integrated Operations Centre (IOC) Coordinator, is responsible for the day to operation of Terminal 7, including gate planning, terminal coordination, trouble-shooting issues, monitoring critical systems, responding to calls from stakeholders, including airlines and dispatching resources as needed as well as conducting terminal and safety inspections.

KEY RESPONSIBILITIES

• Gate planning, ground to aircraft communications and ramp coordination.
• Ensuring flight information screens are updated as required and terminal communication.
• Monitoring terminal activities and takes appropriate steps to mitigate any safety, security or other issues or concerns.
• Responds to
  • Terminal and airside events including breaches and guest services concerns.
  • Operations Center calls, emails from customers, airport tenants and government agencies.
• Coordination with on-site government personnel to help resolve concerns relating to terminal operation.
• Curbside and airside management.
• Maintaining records of all incidents in the electronic Operations log and analyzes Operations log entries to identify areas for improvement to the overall customer experience.
• Identifying and reporting any areas of under performance.
• Monitoring BMS, FAS, SCADA and other systems for alarms, trouble and status as required.
• Fielding support calls from terminal stakeholders.
• Creating, managing and tracking the status of work orders in applicable system.
• Other duties and responsibilities commensurate with the position may be assigned.

 

Education and qualifications

• Minimum 2 years in an operations, administration or customer service role, preferably in an aviation or airport setting.
• Experience working effectively in a regulated environment.
• High school graduation; relevant university or college degree preferred.
• Excellent written and verbal communications combined with critical thinking skills.
• Organization and planning skills crucial for multi-tasking while prioritizing and executing tasks.
• Ability to work in a high-pressure environment and diffuse and manage situations.

 

Primary Work Location : Terminal 7 - JFK Airport, NY

 

Employee Status : Regular Full Time

 

Salary Range : $54,000-$75,000 per year

 

Job will remain open until filled.

ABOUT YOU

You have:

• a preference for working with an entrepreneurial, fast-paced team.
• demonstrated business acumen coupled with strategic, analytical and creative skills.
• Strong computer and presentation skills and,
• a passion for learning.
• ability to carry/lift, move, transport and position items weighing up to 50 lbs.

 

You are an independent self-starter, calm under pressure and you are motivated to apply your practical experience, technical expertise and innovative ideas to the success of the project.

 

WHAT WE OFFER

In addition to a competitive compensation and benefits package, career progression, and access to a global team of talented professionals, we are growing and offer boundless opportunities to make your mark. If you share our sense of adventure, come, and join us for the journey.

 

TO APPLY

Please visit our  Careers page at and follow prompts to apply with your cover letter and résumé.

 

All qualified candidates who are legally entitled to work in the US will be considered.

 

At Vantage Airport Group, we seek and welcome unique backgrounds, perspectives, experiences and skills. As a global organization, we are always looking for differentiated points of view. We know that a diverse, inclusive and empowered workforce is essential to our shared success, and we invite you to join us for the journey.

 

For more information about Vantage Airport Group, please visit:

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