Physician Communication Coordinator I

Location

Dallas, TX | United States

Job description

Physician Communication Coordinator I, Health 

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As one of the world’s foremost research institutions, UT Southwestern Medical Center is known for our life-changing research that has led us to 6 Nobel Prizes. With a Clinical Research career in our esteemed Internal Medicine Department, you will be a key part of our multidisciplinary research facility with opportunities to work with leaders in patient care and medical research.

Job Summary

This position supports the entire UT Southwestern campus which includes both hospitals and all satellite clinics. The candidate will be responsible for handling various types of calls while providing excellent customer service to each caller. This position is paid monthly and is primarily remote providing the candidate meets the remote position requirements as outlined in the policy. The candidate will be responsible for working weekends and holidays as scheduled, as we are open 365 days a year. This position works the AM shift (6am-2pm). Bilingual in Spanish and English is a plus but not required. Medical background is also a plus but not required. Must have great communication and written skills, ability to multi-task and learn quickly. 

Experience and Education

Minimum Requirements

• High school graduation or GED, and one (1) year customer service experience required.
• Minimum typing/keyboarding speed of 35 WPM required. One (1) year clerical/administrative experience preferred.
• Experience in a healthcare environment preferred. Proficiency in one or more languages in addition to English, preferred. 

Job Duties

• Responsible for calls received at the switchboard. Utilizing reference materials to correctly route callers to appropriate person/department/patient room.
• Responsible for paging throughout the facility, including mobile devices, manual paging, and paging through computer messaging system for physicians and staff.
• Provides check outs, pager reassignments, and places long distance calls for physicians.
• Provides after hours answering service for all UTSW clinics including documenting telephone encounters in EPIC and paging appropriate “on calls”.
• Prescreens potential tissue donors for Transplant Services by entering in national database.
• Provides campus information, including mailing addresses, directions, and visiting hours to callers.
• Maintains appropriate logs and records in accordance with established policies.
• Provides access to telephonic interpreter services for callers with limited English proficiency.
• Provides support for the emergency patient code alert operation. 

Compliance with the COVID-19 vaccine mandate enforced by the Centers for Medicare and Medicaid (CMS) is a requirement for this position. Federal law requires individuals holding this position to be fully vaccinated or have an approved exemption for certain medical, disability, or religious reasons. Individuals who do not meet CMS vaccination requirements are not eligible and should not apply for this position but are encouraged to apply for other non-healthcare positions at UT Southwestern for which they qualify. 

To learn more about the benefits UT Southwestern offers visit  

For general COVID-19 information, applicants should visit

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit:

Job tags

Salary