Apple Helpdesk Support Specialist
Red Knight Solutions, LLC
Location
Elk Grove, CA | United States
Job description
Red Knight Solutions is currently seeking am Apple Helpdesk Support Specialist in Elk Grove CA.
This is a long-term potential CTH opportunity. The pay will be
depending on experience level . The conversion is typically around 6-9 months.
Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships.
Our client is seeking an Apple Helpdesk Support Specialist that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
We are seeking a dedicated and customer-oriented Helpdesk Support Specialist to join our team in Sacramento. The ideal candidate will possess a solid understanding of IT Infrastructure Library (ITIL) practices, exceptional Mac debugging skills, and a foundational knowledge of networking principles. A CCNA certification is highly desirable. Apple Certified support professionals will have an advantage.
Helpdesk Specialist Responsibilities :
- ITIL Implementation: Ensure compliance with ITIL standards in incident, problem, and change management processes.
- Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate users for Mac systems.
- Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks.
- Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.
- Provide support to client identified VIPs.
- Display outstanding technical and professional services skills at all times.
- Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines.
- Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
- Understands and follows all documented service operations policies and procedures.
Requirements: - Proven experience in a help desk or technical support role.
- Strong knowledge of ITIL frameworks; ITIL certification preferred.
- Proficient in troubleshooting Mac OS.
- Basic understanding of networking concepts; CCNA certification is a plus.
- Excellent problem-solving and communication skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Apple Certified support professionals will have an advantage.
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