Store Manager - Midtown Village

Location

Tuscaloosa, AL | United States

Job description

Our Brand :

J.Jill is a premier omnichannel retailer and nationally recognized women’s apparel brand committed to delighting customers with great wear-now product. The brand represents an easy, thoughtful and inspired style that reflects the confidence of remarkable women who live life with joy, passion and purpose. J.Jill offers a guiding customer experience through more than 280 stores nationwide and a robust e-commerce platform. J.Jill is headquartered outside Boston.

The Store Manager is responsible for leading their store team to maximize store potential, achieving sales productivity goals and profitability as well as hiring, coaching and developing associates as selling and style advisors. Works closely with the District Manager to ensure corporate policies are adhered to and ensures excellent J. Jill visual merchandising and operational standards in the store.

Sales Generation and Performance

Accountable for leading the store team to achieve individual and store sales and productivity goals through inspiring and motivating coaching:

Lead the achievement of store sales plan and all store goals and develop actionable plans to improve store performance if necessary

Ability to forecast and analyze business and communicate appropriate goals to associates to drive results and hold teams accountable, while managing expenses

Communicate store and individual goals to all associates in the store and coach and motivate associates to contribute their best efforts. Ensure the management team is using current reports and tools consistently and effectively to communicate the right goals and priorities to all associates

Identify and celebrate individual and team successes

Drive, in partnership with District Manager, local outreach and events to acquire new customers and increase customer visit frequency, in alignment with brand right, company sponsored programs

Build customer loyalty by leading associates to create genuine connections with customers, drive J. Jill credit card business, and loyalty programs as applicable

Work with customers and lead the team to resolve merchandise and customer service issues timely and effectively, ensuring a positive customer experience and continued customer loyalty

Talent Management

Identify and continually recruit talent to support J. Jill culture, goals and objectives, maintaining bench strength to ensure all positions are filled in a timely manner

Responsible for creating a top producing, talented team that is focused on achieving individual and store goals. Coach and develop associates to achieve goals through positive, specific and inspiring feedback and challenging assignments

Conduct ongoing training and development of all associate on selling culture and techniques, policies and procedures, and operational and visual merchandising standards

Resolve HR related issues timely and professionally according to company policy in partnership with District Manager

Coach and Develops Store Team

Create a positive, energetic and inspiring store atmosphere of both teamwork and individual associate contribution:

Act as a sales leader by delighting customers with service that is unique to her needs, helping customers build an entire wardrobe through genuine, guiding and helpful advice

Ensure an effective leader is scheduled and functioning in the role of sales leader on the sales floor at all times, creating a positive and energetic environment

Challenge individuals to learn and grow and try new skills and selling approaches, and share their successes and knowledge with one another

Encourage store associates to try on new styles to further their product knowledge and share product knowledge with their team

Encourage store associates to project J. Jill brand and style advisor image

Direct and coach all associates to ensure a consistent environment of greeting every customer promptly and genuinely, re-engaging on the selling floor, and wardrobing customers

Visual Merchandising

Strong visual merchandising skills with ability to make appropriate product and fixture placement decisions

Plan, direct and execute floor sets and ongoing re-merchandising of store to delight and inspire the customer

Ensure excellent visual standards are consistently maintained

Ensure the sales floor is continually replenished according to minimum product level standards

Operational Excellence

Create optimal weekly store schedules to maximize sales floor coverage during peak selling times. Adjust schedules as needed to meet customer needs.  Leverage payroll to drive sales and meet company productivity goals

Continually assess store team structure to meet the current store needs and address availability and roster issues in a timely manner

Ensure daily use of the current reports and tools to plan strategy of floor coverage and management of tasks

Achieve excellence in all operational areas and functions including: knowledge and implementation of all company policies and procedures, marketing, product replenishment, markdowns and promotions, store cleanliness and backroom organization

Protect company assets and reduce merchandise shrink by managing internal, external and administrative inventory processes according to company procedures

Ensure compliance to company policies and procedures, and federal, state, and local employment laws to ensure a safe environment and protect company assets

Work with the District Manager as needed on loss prevention investigations

Ability to forecast and analyze business trends and make effective action plans

Proven ability to network; acquiring and maintaining talent

Passionate about fashion and the J. Jill brand; continually engaged

Treats everyone on the team with dignity and respect, and motivates through inspiring and encouraging leadership

4-6 years Women’s Specialty Retail Management experience required, 1+ years in a Store Manager position preferred

Excellent leadership qualities, training and team building skills

Proven excellent customer service skills with statistical track record in all areas of sales

Established history in recruiting and retaining a talented sales and support team

Excellent communication and analytical skills

Strong style, merchandising and wardrobing skills

College degree preferred, or previous work experience in a management position

Point of Sale and general office software technical experience

Experience in relevant Human Resource processes

At J.Jill, our success is guided by a culture that values the intrinsic art of creativity and the data science required to drive our future growth. We are collaborative and data-centric, with every associate focused on creating our customer’s unique experience and delivering results through our omnichannel business model. We embrace each other’s differences and unique perspectives and consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Job tags

Salary