Location
Marietta, GA | United States
Job description
Delivery Manager IT
Location: Marietta, GA (Day 1 Onsite)
Qualifications
- You have expertise in managing global, multi-brand, multi-region, large ecommerce projects and demonstrate a strong command of project management such as phasing, milestone tracking, and driving the customer experience towards successful launch
- You thrive in a fast-paced environment and have strong time management and prioritization skills
- You are able to build playbooks, execute against playbook milestones and project tasks created to improve delivery efficiency and productivity
- You have 5+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting or systems integration roles
- You have the ability to successfully deliver multiple complex projects simultaneously with strong attention to detail
- Able to work efficiently with high accountability individually as well as in a team and showcase ability to increase delivery velocity and achieve KPIs
- Experience with troubleshooting, post-launch monitoring, and go-live support, all with a customer-centric mindset
- You have executive-level interpersonal, project management, writing, communication, and problem-solving skills
- You demonstrate strong understanding of API connections, carrier integrations, SQL queries, data transformation as well as technical expertise with reading JSON files
- Able to work and communicate effectively with both technical and business stakeholders, executive presentations and reports
- Region / Timezone - working in US region coast to coast US time zone is mandatory, along with Global locations time zones
- SaaS/Startup/Ecommerce experience is mandatory
Responsibilities
As a IT Solution Delivery Manager, you will be joining a dynamic Professional Services team consisting of Project Managers and Customer Engineers who are passionate about our customers, solutions, and big box retail industry
- Manage multiple[le projects end-to-end for our Strategic and Enterprise retailers including kickoff, requirements-gathering, project planning, risk and stakeholder management, milestone tracking, to launch and post go-live hyper care support
- Lead cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects
- Communicate clearly and proactively with the customer and internal teams to establish credibility and ensure on-time project delivery
- Effectively manage escalations and scope change and implementation of multi-phased projects or programs including monitoring project quality, timeline, hours allocation, risk and performance
- Effectively provide workarounds and find out- of-the-box solutions where applicable
- Be part of best-in-class international Professional Services team via documentation creation, process improvements, and automation mindset
- Drive post-launch postmortem for knowledge sharing and learning
Job tags
Salary
