Combined Computer Resources
Location
Denver, CO | United States
Job description
Job Description: As a Lead Appointment Setter you will be the first point of contact for new
leads and potential customers. You never have a second chance to make a first impression. Do you have a smile you can hear on the phone? Do you enjoy building rapport with people? Are you organized, efficient, and determined? Then this is your chance to join a fun and dynamic team and set the pace for a great customer experience! Your primary role will be to manage incoming calls and leads from all sources including web, social, and email, and to provide exceptional customer service while setting appointments for our sales team. You will need to efficiently track and organize leads from multiple sources and continuously follow-up with each new lead until an appointment is set. Your contribution will be crucial in maintaining our reputation for outstanding customer service and supporting our sales and operations teams.
Key Responsibilities:
- Answering incoming calls in live-time and in a professional and courteous manner
- Provide information about our services to prospective customers and qualify leads
- Efficiently track and document incoming leads and report weekly on status
- Assign and distribution leads to sales team based on established parameters
- Follow-up on leads and track to ensure timely response from our sales team
- Maintain and organize up-to-date CRM database of customer interactions and statuses
- Work closely with the sales team to improve lead management processes
- Provide administrative support and perform general office admin duties
- Handle customer inquiries and resolve issues with a customer-focused approach
- Work with marketing team members to generate new leads and new sources
Qualifications:
- Familiarity with the home remodeling industry (particularly siding and roofing) is a plus
- High school diploma or equivalent; further education or certification is a plus
- Proven experience in customer service, call center, or a similar role
- Excellent phone etiquette and strong communication skills
- Proficient in computer applications and comfortable learning new software
- Strong organizational skills and attention to detail
- Ability to work independently with minimum oversight, but also as part of a team
- Knowledge of CRM systems and practices is desirable
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