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Location

Philadelphia, PA | United States

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Job description

We are passionate people focused on transforming the customer experience and dedicated to creating innovative solutions to address the unique challenges of our extraordinary scale

Requisition #: R382716

Pub Date: 03/01/24

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Job Summary

With an established history of leadership in a technical support environment, provide administrative support and mentoring to both junior and senior teammates. More than just a help desk, Comcast’s TechBar is the top destination for walk up IT support on our Philadelphia campus and offer a fast paced and lively environment, providing troubleshooting, IT/networking support and technology education to our diverse clientele. Our focus is on ‘fixing our client’s day,’ solving their problems and getting them back to work in a timely manner.

What You'll Do:

• Evaluates, prioritizes and addresses service requests brought to us by our clients through many different avenues.
• Documents all client interactions with an outstanding degree of accuracy and completeness.
• Approaches issues with creative focus, identifying road blocks and innovating new support strategies to get around them, reflecting a ‘can-do’ demeanor.
• Consults with clients in addressing problems, collaborating with them (as well as teammates and other teams) to form solutions. Maintains an outstanding level of communication with clients from start to finish.
• Serves as a technology consultant to our clients, providing needs-based recommendations for their hardware and software buying decisions.
• Become a domain expert for clients on the use of their technology.
• Collaborates with teammates, sharing IT knowledge and experience and assisting in their growth as IT professionals.
• Liaisons other IT teams, gaining a deeper understanding of their form and function.
• Communicates with customers easy to understand terms, avoiding tech ‘jargon.’ - Assists with the operation and administration of every day TechBar functions, including but not limited to inventory management, equipment ordering, loaner preparation and organization.
• Regular, consistent and punctual attendance.
• Other duties and responsibilities as assigned.

What You'll Need:

• Associates degree or equivalent experience supporting and solving problems customer/clients IT support requests.
• Minimum of two years experience in customer service based job in a corporate, retail, or professional setting.

Disclaimer:

• This information has been crafted to indicate the general nature and level of work performed by employees in this role. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

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