Amazon
Location
Cupertino, CA | United States
Job description
Description
Amazon is looking for a experienced Program Manager to join our growing CCMS/Program Team. The role will have an opportunity to make a difference to our business by working on and initiating projects in a fast-paced environment and ultimately delivering results. It is critical to Amazon’s on-going success that we provide the highest service to our employees. The role requires a strong Program Manager with experience managing complex portfolio of projects with ambiguous requirements and winning the trust of stakeholders who are never satisfied. The ideal candidate will possess a strong analytical background that enables him/her to analyze and standardize workflow activities across his/her team. He/she will experience a wide range of problem solving situations, ranging from short term to strategic to decisions requiring use of data collection and analysis. The successful candidate possesses superb business judgment, with a track record of successful relationship management, with experience generating and managing plans, reports, and analyses. The position requires an individual who can work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.
Key job responsibilities
•Program Management: Drive program and project deliverables, provide strategic direction, escalation management, and deliver regular communications to program stakeholders. Take on large change leadership responsibility in this role.
•Collaboration: Sift through competing priorities and complex requirements to clarify and solidify the roadmap, collaborate with business owners, technology, delivery teams and operations partners to bring the roadmap to fruition, and define and monitor metrics that measure the success of the portfolio.
•Meticulous organizational skills, high attention to detail, spot-on judgement, and ultimately an unbending predisposition that vigorously advocates for the customer.
•Communication: Own communications to project members and stakeholders on progress, issues, and risks including regular status updates and various white paper analysis
•Deliver Mechanisms: Design and implement new or modified regional and roll out of new tools/processes to meet long term CS-connect migration needs; partner with development team on gap analysis and prioritization of critical strategic components of the deployments.
• Operational Excellence: Drive regional and global process optimization to fully exploit the technology and non-technology solutions while balancing the business need for flexibility and appropriate localization
•Measurement: Develop measures to define progress and ultimate success; establish ongoing inspecting mechanisms for planning and ultimately achieving Program/business goals.
A day in the life
This is a hybrid role, requiring Program Manager to be on-site at least 3days/week in corporate office.
“If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!”Benefits Summary:
“Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan”
About the team
Our Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results.
We are open to hiring candidates to work out of one of the following locations:
Cupertino, CA, USA | Seattle, WA, USA
Basic Qualifications
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $59,300/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit Applicants should apply via our internal or external career site.
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