Center for Human Development
Location
Springfield, MA | United States
Job description
- AGENCY AND STAFF DEVELOPMENT SERVICES - necessary to meet overall agency goals and provide support to management and program staff. 40%
- Adheres to agency and program policy and procedure manual.
- Orients and trains program staff
- Supervises program staff to ensure appropriate service delivery through field
- Observes and provides consistent supervision in accordance with CHD Supervision policy
- Assists program staff with time management: manages logistics of client coverage and assists when necessary
- Ensures coverage and contracted services are delivered to any client in program in event that the assigned staff is unable to work
- Participates in team approach, sharing responsibility for client services and eliciting input from the team
- Helps develop accountability systems for staff and clients
- Hires, terminates, promotes, evaluates, and disciplines staff as needed
- Conducts regular supervisory meeting with program staff
- Arranges staff trainings
- Assures adherence to program treatment philosophy
- Assist in ensuring that program’s goals and objectives are met
- Develops accountability systems for staff
- Assure that all services are effectively delivered
- Monitor the quality of all program activities
- PROGRAM AND STAFF DEVELOPMENT SERVICES:
- Provide weekly supervision to caseworkers
- Attend weekly supervision meetings
- Work with funding sources and ensure reporting is done in a timely manner
- Meet with collaborators on a monthly basis
- Participate in community events and fundraising events
- ADMINISTRATIVE RESPONSIBILITIES/RECORD KEEPING-
- Keep accurate case notes
- Review monthly reports that caseworkers are contractually obligated to have filled out and submitted in.
- Review monthly client information in client database in a timely manner
- Submit expense and travel reimbursement sheets biweekly.
- Approves and monitors time-off requests submitted by program staff
- Keep track of client payments of rent for program in which that is required
- Submit client’s payment of rent to Fiscal on a timely manner.
- PROFESSIONAL GROWTH AND DEVELOPMENT-
- Seeks and use supervisory staff for training and supervision
- Attend agency required trainings
- Participate in relevant agency and/or community task force and committees
- Engage in self-evaluation to develop professional goals
- Able to react to change productively and to handle other task assigned due to changing environments
- KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Knowledge of Hampden, Hampshire, Berkshire, and Franklin county area resources.
- A working knowledge of homelessness issues in families and individuals.
- An understanding of how trauma affects individuals and families.
- Be able to juggle numerous tasks at once
- Be comfortable working independantly
- Good communication skills.
- Experience supervising caseworkers
- WORKING CONDITIONS:
- Primarily works in the Diversion, Shelter, and Housing main office.
- Statewide and local travel
- Flexibility in scheduling required based on program needs
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Job tags
Salary
